Ricardo De Luna
El Paso,TX
Summary
I am a hardworking and determined professional looking to transition from serving active duty in The United States Army to a career as a civilian in the HVAC field. I am highly motivated, going on 12 years of experience and achievements. My profession as a U.S. Soldier has allowed me to overcome all challenges allied with unforeseen events. I am an extraordinary problem solver; calm under pressure and a trustworthy leader. I offer a broad knowledge of security operations, administration and expertise. My undeviating track record of identifying, developing and executing new ideas would serve me well in this field. Hardworking HVAC professional offering proven history in residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Planet Fitness
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Internment Resettlement Specialist
United States Army Reserve
12.2020 - 07.2022
- Responsible day by day operations in a military confinement/correctional facility or detention; Supervision of confinement and detention operations; External security to facilities; Counseling/guidance to individual prisoners within a rehabilitative program; Records of prisoners/internees and their programs
Medical Assistant
Tucson Orthopedic Institute
09.2018 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Truck Unloader
Walmart Super Center
01.2018 - 12.2018
- Responsible for unloading heavy equipment, items and goods; Properly arraigning and storing unloaded items in the store; Reacquired to move the items from the central store room to the shelves for customers perusal and purchase; Cleaning and organizing work areas; Able to work fast so as not to drag other members of the team back
Armed Driver Messenger
Garda World
03.2017 - 09.2017
- Maintain the highest degree of security and control at all times, as well as safe driving record; Responsible for the transport coin, currency, and other valuables; Responsible for customers interaction as I issue and receive receipts of confirmation from customers to verify the transfers are valuables
Active Duty Soldier
United States Army
05.2011 - 01.2017
- Qualified expert shooter in .50 Caliber, M110, M4, M249; Developed and led training programs in preparation for combat; Performed as a fire team member during situational training exercises and all infantry dismounted battle drills; Expert in tactical and technical guidance; .50 cal gunner for a military vehicle; Led fire team during infantry dismounted battle drills and training exercises; Worked successfully with different ethnic groups; Sorted and routed incoming correspondence and messages
Deployed to Afghanistan
United States Army
04.2012 - 02.2013
- Supported Operation Enduring Freedom (OEF); Received of Combat Infantry Badge (CIB); Fought in combat in The War on Terror; ARCOM Recipient; Experienced Team Leader; Qualified expert shooter in .50 Caliber, M110, M4, M249; Proficient in moving and commanding a team under live-fire; Trained in the use of tear gas, explosives and sniper rifles; Communicated urgent orders and directions effectively; Prepared and gathered documents for counseling my Soldiers
Rental Sales Agent
Myers Ace Hardware
04.2010 - 02.2011
- Prioritized helping customers and completing other routine tasks in the store; Greeted customers in a timely fashion while quickly determining their needs; Recommended merchandise to customer based on their needs and preferences; Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices; Responded to customers questions and requests in a prompt and efficient manner; Answered questions regarding rentals and the stores merchandise; Engaged with customers in a sincere and friendly manner; Completed all cleaning, stocking and organizing tasks and assigned sales area; Worked and managed customers information for rentals; Demonstrated use and care of merchandise
Education
Certification In Refrigeration and HVAC Technology Candidate -
Western Technical College
El Paso, Texas08.2024
MA In Medical Assistant -
Carrington College
High School Diploma -
Canutillo High School
Skills
- CPR certified
- Adapt quickly to new surroundings
- Team leader
- Organized
- Quick learner
- Firearm and explosives handling
- Trained in security
- Trained in counterterrorism strategies
- Armed Security Guard certification
- Weapons training
- Pressure Readings and Diagnosis
- PMS Basic Electrical
- Universal EPA Certified
- Technical Troubleshooting
- Diagnostic Techniques
- Piping and Brazing
- Adaptable
- 410A Certified
- Carbon Monoxide Safety Certification
- Specially in commercial Refrigeration
- HVAC Terminology
- Brazing
- HVAC knowledge
Certification
Universal EPA Certification
410 A safety
Carbon Monoxide Safety
Timeline
Front Desk Receptionist
Planet Fitness
03.2024 - Current
Internment Resettlement Specialist
United States Army Reserve
12.2020 - 07.2022
Medical Assistant
Tucson Orthopedic Institute
09.2018 - 08.2019
Truck Unloader
Walmart Super Center
01.2018 - 12.2018
Armed Driver Messenger
Garda World
03.2017 - 09.2017
Deployed to Afghanistan
United States Army
04.2012 - 02.2013
Active Duty Soldier
United States Army
05.2011 - 01.2017
Rental Sales Agent
Myers Ace Hardware
04.2010 - 02.2011
Certification In Refrigeration and HVAC Technology Candidate -
Western Technical College
MA In Medical Assistant -
Carrington College
High School Diploma -
Canutillo High School
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