Ricardo Diaz De Leon
San Lorenzo,CA
Summary
Dedicated Security Manager with 9+ years of experience managing Physical security teams and Operators . Personable leader comfortable interacting with people from diverse cultures and backgrounds. Versed in training guards/Operators on various concepts, patrolling grounds and compiling records based on observations and findings. Working closely with client's to maintain good operation relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GSOC Manager
Security Industry Specialists
San Francisco, CA
11.2023 - Current
- Managed the development, implementation and maintenance of security policies, standards, guidelines and procedures.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Developed and implemented training programs for new employees.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
GSOC Operator
Allied Universal Security Services
Palo Alto, CA
01.2023 - 11.2023
- Maintained and operated control systems for system operations, including monitoring alarms, responding to emergency situations and troubleshooting equipment failures.
- Conducted safety checks on all equipment prior to use in accordance with established safety procedures.
- Coordinated with other departments to ensure safe working environment during shift operations.
- Communicated effectively with co-workers concerning operational issues that may arise during shift changeovers or while on duty.
Security Supervisor
Allied Universal Security Services
Santa Clara, CA
03.2021 - 01.2023
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Security Specialist
Allied Universal Security Services
San Mateo, CA
04.2015 - 03.2021
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
Education
High School Diploma -
Royal Sunset High
Hayward, CA04-2015
Skills
- Threat Intelligence
- Account Management
- Training programs
- Proficient in Genetec, C-cure9000, Salesforce, Everbridge, AmbientAI, Microsoft, etc
- CCTV experience
- Schedule oversight
Certification
CPR, AED, Oxygen Administering, Guard Card
Timeline
GSOC Manager
Security Industry Specialists
11.2023 - Current
GSOC Operator
Allied Universal Security Services
01.2023 - 11.2023
Security Supervisor
Allied Universal Security Services
03.2021 - 01.2023
Security Specialist
Allied Universal Security Services
04.2015 - 03.2021
High School Diploma -
Royal Sunset High
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