Ricardo Fabela Gonzalez
San Antonio,TX
Summary
Proven leader in operational efficiency and team leadership, I significantly enhanced ramp service quality at Delta Global Services by fostering key stakeholder relationships and ensuring FAA compliance. My expertise in staff management and problem-solving drove continuous improvement, boosting employee morale and retention. Skilled in customer service and safety management, I excel in high-pressure environments, consistently delivering results.
Overview
8
8
years of professional experience
Work History
Ramp Agent Supervisor
Delta Global Services
San Antonio, TX
06.2021 - Current
- Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
- Responsible for the organization of all our daily operations, putting safety firs.
- Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
- Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
- Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
- Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
Sales Representative
Circle K
San Antonio, TX
01.2021 - 06.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Kitchen Manager
Dallah Mediterranean Restaurant
San Antonio, TX
07.2018 - 02.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Restaurant Manager
Thai Lado Orchid
San Antonio, TX
09.2016 - 12.2019
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Business Management
Universidad Del Valle De México
Toluca, Estado De México John Marshall High School
San Antonio, TX06.2019
Skills
Ramp service
Operational Efficiency
Ground Operations
Safety Management
Customer Service
Problem-Solving
Team Leadership
Staff Management
Project Management
Cross-Functional Teamwork
Sales Techniques
Business Administration
Hiring and Training
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Ramp Agent Supervisor
Delta Global Services
06.2021 - Current
Sales Representative
Circle K
01.2021 - 06.2021
Kitchen Manager
Dallah Mediterranean Restaurant
07.2018 - 02.2021
Restaurant Manager
Thai Lado Orchid
09.2016 - 12.2019
Business Management
Universidad Del Valle De México
John Marshall High School