Ricardo Flores

• Guide guest through the menu.
• Recommend favorite dishes.
• Ran food and drinks.
• Multi task several tables.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Managed and served multitasking both jobs.
• Customer satisfaction was our number one priority.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Trained new servers on restaurant policies and procedures.
• Was in charge of social media, marketing and branding the restaurant.

• Greeted new customers, discussed specials, and took drink orders.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Bussed and reset tables to keep dining room and work areas clean.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

* Greet customers with a cheerful smile. * Guided guest through our menu and recommend favorite dishes or specials.

• Bussed and reset tables to keep dining room and work areas clean.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Served high customer volumes during special events, nights, and weekends.

• Trained new employees on proper protocols and customer service standards
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Analyzed market trends and competitor activities to create competitive advantages