Lena Summers

Waffel House

11.2012 - Current

Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Summary