Ricardo Garcia

Production Supervisor

Jam Sportswear

Redlands, CA

05.1990 - 12.2016

Answered multiple calls per shift to assist with customer questions and concerns.
Exceeded customer satisfaction by finding creative solutions to problems.
Reported any issues that arose during telephone conversations to management for further investigation.
Took messages accurately and delivered them promptly to the intended recipient.
Handled incoming and outgoing calls according to standard operating procedures.
Conferred with management and subordinates to resolve problems or complaints.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Assigned tasks to employees and monitored productivity, performance and task completion.
Communicated effectively with other departments to ensure smooth workflow from start to finish.
Investigated customer complaints related to product quality or delivery times.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Maintained accurate records of daily production activities.
Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Monitored inventory levels and ordered materials as needed to maintain production operations.
Assisted with troubleshooting equipment malfunctions or operational problems as needed.
Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.