RICARDO GARCIA

•Provided excellent customer service through inbound and outbound calls

• Verified and updated customer information

• Conducted extensive skip tracing to obtain good leads and contact numbers

• Educated customers on the importance of timely payments

• Documented all customer interactions in the system

• Ability to explain all workout options within company guidelines
• Minimize potential losses on delinquent loans from 1-60 days past due
• Skip tracing accounts for possible numbers to find customers
• Analyze customer's situation and present options that best maximizes customer satisfaction.

• Consult and enroll qualified clients into NDR's debt relief programs or recommended options
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team
• Comply to NDR and Sales department policies and procedures and any applicable changes to either.

• Handle delinquent account queues
• Complete detailed skip tracing on problematic accounts
• Resolve customer delinquency
• Responsible for achieving all daily, weekly, monthly performance goals & objectives as defined and set by management.

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan
• Accurately and professionally document account information and collection activities
• Locate customers through the use of databases and references (Skip Trace)
• Handle a high volume of incoming and outgoing calls/accounts.