Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Gayden

Memphis,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

DC Lead 1

Milwaukee Tool
02.2021 - 10.2023
  • Enhanced team relationships by fostering open communication and providing personalized guidance.
  • Developed individualized plans to ensure equipment operators production. Make sure the proper products were in place and located in correct bin locations. If products are unavailable then I would oversee having them migrated from other building locations
  • Collaborated with fellow teammates to create a productive environment for the teammates , promoting personal growth and achievement..
  • Encouraged a strong sense of accountability among mentees by setting clear expectations and holding them responsible for meeting goals.
  • Organized group activities that fostered teamwork, collaboration, and effective communication among participants.

Urban Forestry

Climber
01.2016 - 12.2019


  • Enhanced community sustainability by integrating green infrastructure and environmental considerations into urban planning decisions.
  • Streamlined permit processes to accelerate project approvals, promoting economic development and job creation.
  • Incorporated climate resilience measures into planning efforts, safeguarding communities against potential impacts of natural disasters or climate change effects.
  • Tree trimming and thinning out dead undergrowth
  • work truck operator as well as onsite job layout to lay out the scope of work

Call Center Representative

Sears
03.2014 - 12.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Lead Technician

Sears
12.2012 - 12.2013
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Optimized workflow for enhanced productivity by streamlining processes of shipping and receiving and providing technical guidance to team members.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues Ensuring correct inventory
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

Education

High School Diploma -

Raleigh Egypt High School
Memphis, TN

Skills

  • Goal setting
  • Career guidance
  • Time management
  • Resourcefulness
  • Problem solving
  • Decision making
  • Conflict resolution
  • Cross-cultural understanding
  • Effective communication
  • Strategic planning

Timeline

DC Lead 1

Milwaukee Tool
02.2021 - 10.2023

Urban Forestry

Climber
01.2016 - 12.2019

Call Center Representative

Sears
03.2014 - 12.2014

Lead Technician

Sears
12.2012 - 12.2013

High School Diploma -

Raleigh Egypt High School

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Ricardo Gayden