RICARDO GEORGE
Engine Program Manager
Miramar,FL
Summary
Aviation operations leader with expertise in MRO oversight, engine program management, and customer relations. Proven record in optimizing turnaround times (TAT), KPIs, and cross-functional collaboration to drive operational efficiency and customer satisfaction.
Experienced with customer operations management, ensuring seamless service delivery and process improvement. Utilizes analytical skills to identify inefficiencies and implement effective solutions. Track record of fostering team collaboration and maintaining high customer satisfaction levels.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Operations Manager
Engine Alliance
Coral Springs, Florida
04.2024 - Current
- Lead customer operations for GP7000 engine MRO repairs, serving as the primary liaison between Engine Alliance and the MRO shop
- Oversee engine repair processes, ensuring on-time delivery by identifying bottlenecks, optimizing workflows, and implementing continuous improvement initiatives
- Monitor and report key performance indicators (KPIs), including engine throughput, TAT, and shop capacity, to executive leadership
- Provide executive-level updates, including daily summaries to the company president and weekly briefings to senior leadership
Sr. Repair Administrator
ACR Electronics, Inc.
Fort Lauderdale, Florida
04.2020 - 03.2024
- Reduced engine repair turnaround time by over 30 days by improving scheduling efficiency and collaborating closely with the repair station
- Managed repair station operations, ensuring timely completion of all repairs, modifications, and overhauls
- Provided detailed repair status reports to customers and leadership, enhancing transparency and customer engagement
- Led cross-functional issue resolution to address challenges in repairs, exchanges, and warranty claims
Sr. Field Service Representative / QA Inspector
ACR Electronics, Inc.
Fort Lauderdale, Florida
04.2018 - 03.2020
- Delivered technical support to customers regarding aviation and aerospace electronic systems, ensuring proper installation and maintenance
- Conducted equipment testing, failure analysis, and root cause evaluations, leading to enhanced product reliability
- Collaborated with engineering and quality teams to improve designs and resolve recurring product issues
- Ensured FAA regulatory compliance, conducting inspections and supporting quality assurance initiatives
Sr. Repair Administrator
ACR Electronics, Inc.
Fort Lauderdale, Florida
08.2012 - 04.2018
- Reduced repair turnaround time by 66% through Lean processes and workflow improvements
- Managed high-priority AOG cases, coordinating urgent repairs and minimizing aircraft downtime
- Oversaw export compliance for repairs exceeding $2,500, ensuring FAA and international trade regulations were met
Repair Station Administrator
Jet Aviation Specialist, Inc.
Miami, Florida
05.2011 - 08.2012
- Led engine repair quoting and scheduling, ensuring accurate cost estimates and efficient resource allocation
- Maintained ESD-compliant shipping and handling for aviation engine components
- Supported Lean implementation (5S methodology), improving workflow efficiency and workspace organization
Education
Certificate of Technical Studies - FAA Aircraft Powerplant Mechanics
Broward College
Pembroke Pines, FL 08.2019 - 08.2022
AA Degree - Electronics Engineering
ATI
Miami, FL 06.2003 - 08.2005
Skills
- Aviation & MRO Operations
- Engine Program Management
- Performance Metrics & KPI Tracking
- Regulatory Compliance (FAA, EASA, AS9100, FARs, Part 145 MROs)
- Contract Negotiation & SLA Compliance
- Fleet Management & Engine Health Monitoring
- Proficient in Microsoft Excel
Operational efficiency
Collaborative mindset
Sales support
Client satisfaction
Technical And Leadership Skills
- Aviation & MRO Operations
- Engine Program Management
- Turnaround Time (TAT) Optimization
- Performance Metrics & KPI Tracking
- Regulatory Compliance (FAA, EASA, AS9100, FARs, Part 145 MROs)
- Contract Negotiation & SLA Compliance
- Fleet Management & Engine Health Monitoring
- Customer & Vendor Relationship Management
- Process Improvement & Lean Methodologies
- Scheduling & Resource Allocation
- Proficient in Microsoft Excel, Word, Outlook
Timeline
Customer Operations Manager
Engine Alliance
04.2024 - Current
Sr. Repair Administrator
ACR Electronics, Inc.
04.2020 - 03.2024
Certificate of Technical Studies - FAA Aircraft Powerplant Mechanics
Broward College
08.2019 - 08.2022
Sr. Field Service Representative / QA Inspector
ACR Electronics, Inc.
04.2018 - 03.2020
Sr. Repair Administrator
ACR Electronics, Inc.
08.2012 - 04.2018
Repair Station Administrator
Jet Aviation Specialist, Inc.
05.2011 - 08.2012
AA Degree - Electronics Engineering
ATI
06.2003 - 08.2005
Similar Profiles
Muharrem Kaan UyarMuharrem Kaan Uyar
Senior Indirect Procurement Engineer (Technology, Service, Capex Procurement) at Turkish Aero Space Engine Industries (TUSAS ENGINE Ind.-TEI-)Senior Indirect Procurement Engineer (Technology, Service, Capex Procurement) at Turkish Aero Space Engine Industries (TUSAS ENGINE Ind.-TEI-)
Ann KingAnn King
Paragon Flight at Multi-engine and Single-engine Check InstructorParagon Flight at Multi-engine and Single-engine Check Instructor
Matthew PerhamMatthew Perham
Sales Associate at Engine (Formerly Hotel Engine)Sales Associate at Engine (Formerly Hotel Engine)
Alexia BelangerAlexia Belanger
Camp Counselor at AML SportsCamp Counselor at AML Sports
Noushin KianiNoushin Kiani
Math Instructor at Mathnasium Learning CenterMath Instructor at Mathnasium Learning Center