Summary
Overview
Work History
Education
Skills
Personal Information
Willing To Relocate
Technical And Additional Skills
Languages
References
Timeline
Generic

John-Ethan Baez

Sunrise

Summary

Dynamic and results-oriented operations and sales leader with 11 years of progressive experience driving multi-site aircraft maintenance and detailing programs across South Florida. Recognized for delivering exceptional client service, optimizing processes, and achieving significant revenue growth. Proven expertise in building high-performance teams, developing strategic partnerships, and exceeding business objectives.

Overview

13
13
years of professional experience

Work History

Regional Operations Manager

The Allen Groupe
Fort Lauderdale
01.2025 - Current
  • Directed business operations for preventive-maintenance and detailing services at KFLL-KMIA, ensuring 24/7 coverage and 1-hour response logistics.
  • Managed business health through weekly assessments of KPIs, ROI, and EBITDA performance across service sectors.
  • Partnered with executive leadership to strategize market growth, expand service footprints, and enhance penetration within regional airports.
  • Created and monitored operational budgets, prioritizing cost control and resource optimization.
  • Maintained key client relationships through routine outreach and personalized service touchpoints, strengthening retention and ongoing partnerships.
  • Facilitated all ground team onboarding and airport badging requirements for Palm Beach, Broward, and Miami-Dade teams.

APU Cleaning Technician

DASH Aero d.b.a The Allen Groupe
Fort Lauderdale
01.2025 - Current
  • Sterile Area Clearance & Compliance Ensure all work zones meet BCAD ramp safety regulations and sterile clearance standards, maintaining operational integrity and aviation security protocols.
  • Pre-Clean Preparation & Aircraft Dressing Prepare aircraft by correctly placing specialized tarps to safeguard sensitive components before steam application, minimizing risk during cleaning.
  • Steam Cleaning Operations Operate trailer-mounted steam cleaning systems equipped with heating and vacuum recovery systems to perform deep cleans on Airbus APU units for Spirit Airlines.
  • Water Recovery & Environmental Control Monitor and manage post-cleaning water recovery processes using onboard vacuums to ensure safe disposal and avoid ramp contamination.
  • Ground Crew Coordination Collaborate with ramp agents and technical staff to set up cleaning areas, maintain workflow efficiency, and align operations with airport guidelines.
  • Equipment Maintenance & Safety Checks Conduct routine checks and light maintenance on cleaning machinery to ensure safe functionality and readiness for rapid deployment.
  • Documentation & Reporting Log service reports, equipment usage, and compliance metrics for operational oversight and regulatory audit trails.

Senior Operations Manager

Prime Appearance
Fort Lauderdale
06.2018 - 12.2024
  • Directed aircraft detailing operations across KFLL-KMIA and KFMY-KMKY, managing a team of 10+ and external vendors.
  • Reduced on-site errors through new cart-handling protocols and chemical labeling standards.
  • Increased new account acquisitions via targeted marketing events and client-referral programs.
  • Achieved cost savings through supplier renegotiation's and efficient expense reporting.
  • Benchmarked best practices internationally, training local teams on productivity standards.

Plate Umpire

Eagle Eye Officiating
Davie
03.2024 - 08.2024
  • Maintained impartiality and control under high-pressure situations, ensuring fair gameplay.
  • Communicated decisions effectively to players and coaches; documented game events for review.

Commercial Service Loader

Lowe's Home Improvement
Naples
12.2016 - 05.2018
  • Delivered exceptional service to commercial clients, achieving a 99% on-time delivery rate.
  • Coordinated installations and special orders, contributing to a 4.8/5.0 satisfaction score.
  • Managed inventory replenishment and resolved customer inquiries efficiently.

Field Service Representative

D.E.C.A Field Services
06.2012 - 05.2016
  • Conducted detailed property-damage assessments using GPS-tagged photography, ensuring accurate documentation for insurance claims.
  • Executed board-up, debris removal, and cleaning services with precision and efficiency.
  • Restored private and commercial properties within 72 hours of assignment, consistently meeting SLA targets.

Education

Some Coursework - General Studies

Florida Southwestern State College
Naples, FL
01.2018

High School Diploma -

Gulf Coast High School
Naples, FL
05-2016

Skills

  • Aviation detailing and MRO operations
  • FBO and airport management
  • Business development and KPI oversight
  • Microsoft Office Suite
  • CRM systems
  • Logistics coordination
  • Safety training and SOP Generation
  • General aviation expertise

Personal Information

  • Title: Regional Operations Manager
  • Work Permit: Authorized to work in the US for any employer

Willing To Relocate

  • Miami, FL
  • Fort Lauderdale, FL
  • Boca Raton, FL

Technical And Additional Skills

  • Aviation Detailing & MRO Operations
  • FBO & Airport Operations
  • Business Development & Upselling
  • MS Office Suite
  • CRM Platforms
  • Logistics Management
  • Safety Training
  • Bilingual: English (Native), Spanish (Expert)

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

APU Cleaning Technician

DASH Aero d.b.a The Allen Groupe
01.2025 - Current

Regional Operations Manager

The Allen Groupe
01.2025 - Current

Plate Umpire

Eagle Eye Officiating
03.2024 - 08.2024

Senior Operations Manager

Prime Appearance
06.2018 - 12.2024

Commercial Service Loader

Lowe's Home Improvement
12.2016 - 05.2018

Field Service Representative

D.E.C.A Field Services
06.2012 - 05.2016

Some Coursework - General Studies

Florida Southwestern State College

High School Diploma -

Gulf Coast High School

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