Ricardo Hadjar
Davenport,Florida
Summary
Results-oriented Senior IT Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
23
23
years of professional experience
Work History
IT Support Engineer
FIELD NATION / INDEPENDENT CONTRACTOR – UES Universal Engineering Sciences
2020.10 - Current
- Performed Win10 migration in a wide environment, support to users in the post migration process
- Used ticketing systems to manage and process support actions and requests.
- Create and deploy images for computers
- Create and manage users, groups and distribution lists in Active Directory (AD)
- Create Bulk Users in AD via PowerShell script
- Create and manage security, dynamic and M365 groups in Entra
- Create and manage regular and shared mailboxes in Exchange
- Manage Zoom accounts, Office 365 licenses, Exclaimer for O365
- Enroll new devices into the Cisco Meraki MDM and MaaS360, manage Apple Business Manager
- Support end users remotely and on site in all kind of IT issues and requests
- Deploy equipment for new employees, laptop, desktop, iPhone, android, iPad, and hotspots
- Companies worked in last years: Siemens Gamesa, Synchrony Bank, Bohemia Celebration Hotel, currently in UES since January 2022
IT Applications and Desktop Support
BAKER & MCKENZIE
2000.08 - 2016.03
- Supported wide variety of systems, software, and configurations involving various platforms, operating systems, applications, mobile and desktop configurations
- Provided tech assistance to users through telephone calls, emails and ticketing system in order to troubleshooting hardware, software and any technical issue
- Used remote access to perform troubleshooting when needed
- Proactively identify opportunities for change within the production environment to add or enhance services, reduce cost and increase efficiency
- Conducted new hires orientation covering the essential elements of the Firm end user computing environment
- Developed IT disaster recovery plan
- Supported and deployed standard workstation images
- Maintain accurate tech hardware asset management
- Support to AV equipment.
Education
English for Speakers of Other Languages -
MIAMI DADE COLLEGE
01.2017
Computer Engineer -
UNIVERSIDAD ALEJANDRO DE HUMBOLDT
01.2007
Computer Advanced Technician -
INSTITUTO UNIV. NVAS. PROFESIONES
01.1997
Skills
- Active Directory, Entra, PowerShell, Office 365
- Incident Management, Service Now, Connect Wise
- Application and Hardware Installations
- Technical Analysis
- Collaborative Team Player
- Remote Diagnosis and Technical Support
- Windows Operating Systems
- Analytical and Methodical
- Microsoft Products
- Hardware and Software Troubleshooting
- IT Infrastructure Operations
- End-User Support
Accomplishments
Managed the relocation of critical services, including ISP, Voice E1, and Data IP/VPN, alongside overseeing the seamless transition of IT assets during the company's move (Baker & McKenzie - 2011). This effort was instrumental in maintaining operational stability and ensuring uninterrupted business continuity.
Languages
Spanish
Native or Bilingual
English
Professional Working
Arabic
Native or Bilingual
Timeline
IT Support Engineer
FIELD NATION / INDEPENDENT CONTRACTOR – UES Universal Engineering Sciences
2020.10 - Current
IT Applications and Desktop Support
BAKER & MCKENZIE
2000.08 - 2016.03
English for Speakers of Other Languages -
MIAMI DADE COLLEGE
Computer Engineer -
UNIVERSIDAD ALEJANDRO DE HUMBOLDT
Computer Advanced Technician -
INSTITUTO UNIV. NVAS. PROFESIONES
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