Ricardo Hernandez
Phoenix,AZ
Summary
At Gonzalez Traffic, I excelled as a Supervisor of Operations, where my adept leadership and workforce planning significantly enhanced team productivity and customer satisfaction. Fluent in multiple languages, I effectively communicated and mentored, fostering a collaborative environment while ensuring compliance with industry standards. My proactive adaptation to market changes underscored my commitment to excellence and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Gonzalez Traffic
07.2016 - 02.2025
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05.2006
Skills
- Team leadership
- Coaching and mentoring
- Workforce planning
- FLUENT IN LANGUAGE
Certification
Certified flagger for construction sites
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Gonzalez Traffic
07.2016 - 02.2025
High School Diploma -
Metro Tech High School
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