Ricardo Jerome
Englewood
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
ATT
Paramus
07.2025 - Current
- Investigated cases of suspected fraudulent activities.
- Assisted in the development of training materials related to fraud prevention techniques.
- Provided training and guidance on best practices in fraud detection and prevention.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
CART ( Credit Adjustment Resolution Team)
ATT
Paramus
06.2016 - 03.2018
- Prepared monthly reports for management, detailing collection activities and status of accounts receivable.
- Calculated overdue balances and communicated the same with customers.
- Investigated billing discrepancies and implemented Credits or adjustments as needed.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Network Admin -
Cittone Institute
Paramus, NJ06-2005
Bachelor of Arts - Business Administration
Fairleigh Dickinson University
Teaneck, NJ06-2002
Skills
- Fraud investigation
- Report preparation
- Training development
- Billing adjustments
- Customer engagement
Languages
Spanish
Elementary
French
Elementary
Timeline
Fraud Analyst
ATT
07.2025 - Current
CART ( Credit Adjustment Resolution Team)
ATT
06.2016 - 03.2018
Network Admin -
Cittone Institute
Bachelor of Arts - Business Administration
Fairleigh Dickinson University