Ricardo Johnson
San Leandro,CA
Summary
Accomplished in enhancing transit operations and training programs at AC Transit, leveraged skills in defensive driving and special needs understanding to improve passenger satisfaction and safety. Expertise in vehicle inspection and mentoring new instructors led to a notable increase in service quality and compliance, showcasing a commitment to excellence and inclusivity. Qualified Bus Driver aiming to fulfill strategic role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols.
Overview
15
15
years of professional experience
Work History
Bus Operator
Ac Transit
04.2012 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Training Instructor
Ac Transit
03.2016 - 12.2019
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Contributed to the development of a new service BRT( Bus Rapid Transit) expansion of over 150-200 new bus operators.
Paratransit Dispatcher4
First Transit, Inc.
05.2011 - 04.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of over 50 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Transit Bus Operator
Wheels Lavta
01.2010 - 04.2011
- Maintained clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring comfortable and accessible transit experience for all riders.
Education
Associate of Science - Computer Science
Chabot College
Hayward, CASkills
Subject matter expertise
- Program Planning
- Learning Management Systems
- Blended Learning
- Adult Learning Theory
- Product Development
- Planning and coordination
- Creative Problem-Solving
- Public Speaking
- New Hire Training
- Lesson Plan Development
- Materials Organization
- Facilitation Techniques
- Training delivery
- Cross-cultural communication
Accomplishments
Received 2 public accomodations for customer service interactions!
Used and implemented Microsoft Excel to develop inventory tracking spreadsheets for new bus operators daily driving logs hours!
Collaborated with the dispatcher team in the development of raising our KPI performance stats!
Timeline
Training Instructor
Ac Transit
03.2016 - 12.2019
Bus Operator
Ac Transit
04.2012 - Current
Paratransit Dispatcher4
First Transit, Inc.
05.2011 - 04.2012
Transit Bus Operator
Wheels Lavta
01.2010 - 04.2011
Associate of Science - Computer Science
Chabot College
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