Alexis Robinson Jones
Memphis,TN
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Hhgregg. Skilled in Microsoft Office and adept at problem-solving, consistently exceeded performance targets through effective team management and customer relations. Excelled in fast-paced sales environments, demonstrating exceptional multitasking and organizational abilities.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar General Store
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sortation Associate
TJ Maxx Distribution Center
01.2019 - 04.2021
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
Customer Service Representative
American Home Shield Corporation
06.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Hhgregg
03.2012 - 04.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Trezevant High Scool
05.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Data Entry
- Microsoft Office (Excel, Outlook, Word)
- Scheduling
- Hiring
- Team Meetings
- Keyboarding
- Sales Environment Experience
Timeline
Store Manager
Dollar General Store
04.2021 - Current
Sortation Associate
TJ Maxx Distribution Center
01.2019 - 04.2021
Customer Service Representative
American Home Shield Corporation
06.2016 - 12.2018
Sales Representative
Hhgregg
03.2012 - 04.2016
Trezevant High Scool