Ricardo Macias
El Paso
Summary
Military Veteran Operations and Administrative Specialist with Data Entry Experience. Motivated veteran with excellent verbal and written communication skills. Recent graduate of Leaderquest, an ACI Learning Company for Advanced Infrastructure Support. Extensively trained in Windows, Microsoft Software, End-User Support, Troubleshooting, Risk Management, and Business Operations.
Overview
6
6
years of professional experience
Work History
Data Entry Operator/Contracter
Icon Vendorpass and Affiliates
04.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
- Used computer software to store and retrieve data.
- Conducted audits of existing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Data Intake Specialist
Greenlight Connections
09.2023 - 03.2024
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Comply with the performance indicators or parameters defined by the specific client's operation
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all the orders, instructions, procedures related and complementary to the role
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Social Media Moderator
Teleperformance
03.2023 - 09.2023
- Review content to determine community guidelines are met while upholding a high standard of
accuracy and quality - Comply with the performance indicators or parameters defined by the specific client's operation
Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the
parameters defined by the client - Investigate and resolve complex issues regarding content within agreed-upon turnaround times
and standards of quality - Participate in continuous training programs established by the company for optimal development
in the role - Comply with all the orders, instructions, procedures related and complementary to the role
Remain up to date on key workflow changes, operational guidelines, policy updates and
Community Standards
Data Intake Specialist
Greenlight Connections
09.2022 - 02.2023
- Logged information into appropriate database and triages all program specified mail to the appropriate program associate
- Communicates program specific information back to the appropriate party as it relates to core data intake functions
- Maintained effective systems to support the timely release of accurate information to diverse clients
- Responsible for the intake of all program-specific correspondence, including mail, faxed and electronically received documents
Administration Specialist
US Army
05.2019 - 08.2022
- Completed leave authorizations and issued identification cards to military personnel
- Performed day-to-day general operations through automated information systems
- Managed databases using word processing software; drafted correspondence letters and after-action reviews
- Maintained command punishment books, prepared naval correspondence, messages, and directives
- Managed daily office operations: answered calls, texts, emails, and ordered supplies when necessary
Education
Computer User Support Specialist -
LeaderQuest, an ACI Learning Company
10.2022
Skills
- Leadership
- Adaptable
- Communication
- Teamwork
- Time Management
- Data entry
- Database management
- Quality assurance
- Error correction
- Attention to detail
- Problem solving
- Time management
Training
LeaderQuest, an ACI Learning Company, Computer User Support Specialist (CUSS), 10/01/22, PeopleCert ITIL 4 Foundation, CompTIA A+ (1101 & 1102)
Additional Info
US Army Veteran, Prior Secret Clearance
Timeline
Data Entry Operator/Contracter
Icon Vendorpass and Affiliates
04.2024 - Current
Data Intake Specialist
Greenlight Connections
09.2023 - 03.2024
Social Media Moderator
Teleperformance
03.2023 - 09.2023
Data Intake Specialist
Greenlight Connections
09.2022 - 02.2023
Administration Specialist
US Army
05.2019 - 08.2022
Computer User Support Specialist -
LeaderQuest, an ACI Learning Company
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