Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Madueno

Las Vegas

Summary

Dynamic and reliable professional with a proven track record at Excalibur Hotel & Casino, excelling in customer service and teamwork. Skilled in heavy lifting and time management, I enhanced guest satisfaction through efficient housekeeping support and effective communication, ensuring a clean and welcoming environment. Fluent in Spanish, fostering positive interactions with diverse clientele.

Overview

4
4
years of professional experience

Work History

Houseperson

Excalibur Hotel & Casino
01.2023 - 04.2025
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
  • Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
  • Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
  • Promoted positive workplace culture through effective communication and teamwork.
  • Reduced time spent on cleaning duties by establishing an organized system for storage areas.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Handled requests for extra linens, toiletries and other supplies.

Sales Associate

Kohls
06.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

AutoZone
01.2021 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

GED -

Eldorado Highschool
Las Vegas
2022

Skills

  • Heavy lifting
  • OSHA compliance
  • Customer service
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Reliability
  • Clear communication
  • Adaptability and flexibility
  • Fluent spanish

Timeline

Houseperson

Excalibur Hotel & Casino
01.2023 - 04.2025

Sales Associate

Kohls
06.2021 - 12.2021

Sales Associate

AutoZone
01.2021 - 06.2021

GED -

Eldorado Highschool

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Ricardo Madueno