Lexia Sanchez
Orlando,FL
Summary
Dedicated hospitality professional with proven expertise in housekeeping and guest support, honed at renowned establishments like Walt Disney World Resort. Excelled in laundry management and teamwork, significantly enhancing guest satisfaction through meticulous attention to detail and efficient operational improvements. Demonstrated exceptional ability in streamlining processes and elevating service standards, contributing to a memorable guest experience.
Overview
4
4
years of professional experience
Work History
Houseperson
Hilton Garden Inn Hotel
12.2024 - Current
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
- Reduced time spent on cleaning duties by establishing an organized system for storage areas.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Handled requests for extra linens, toiletries and other supplies.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeping Dispatcher
Walt Disney World Resort
12.2020 - 06.2022
- Coordinated with maintenance team proactively to ensure prompt repairs or replacements within guest rooms, minimizing downtime for guests'' rooms availability.
- Collaborated with other department managers to address guest needs efficiently, creating a seamless experience for guests.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
- Implemented new processes to track lost-and-found items more effectively, resulting in more efficient returns to guests.
- Streamlined communication between departments for better guest services and timely issue resolution.
Housekeeper
Walt Disney World Resort
09.2020 - 06.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
Wekiva High
Apopka, FL05.2019
Skills
- Laundry management
- Housekeeping tasks
- Cleaning techniques
- Room inspections
- Hotel operations
- Cart restocking
- Guest support
- Heavy lifting
- OSHA compliance
- Multitasking and prioritizing
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Houseperson
Hilton Garden Inn Hotel
12.2024 - Current
Housekeeping Dispatcher
Walt Disney World Resort
12.2020 - 06.2022
Housekeeper
Walt Disney World Resort
09.2020 - 06.2022
Wekiva High
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