Kaitlynn Kulick
Portland,ME
Summary
Resourceful Houseperson known for high productivity and efficient task completion. Specialize in maintaining cleanliness, ensuring proper stock levels of supplies, and performing minor maintenance tasks with precision. Excel at time management, problem-solving, and adaptability to rapidly changing environments. Bring strong communication skills and ability to work well both independently and as part of a team to excel in hospitality settings.
Overview
1
1
year of professional experience
Work History
Houseperson
Hilton Garden Inn Hotel
North Conway, New Hampshire
08.2024 - Current
- Greeted guests upon arrival and provided assistance with luggage.
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Replenished guest room amenities in a timely manner.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Maintained cleanliness of storage areas for linen and other supplies.
- Inspected guest rooms for cleanliness standards prior to check-in.
- Delivered items to guests' rooms upon request.
- Assisted in moving furniture as needed.
- Provided excellent customer service at all times.
- Checked elevators regularly for any malfunctions or safety concerns.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Disinfected high touch points on a regular basis throughout the facility.
Night Auditor
Hilton Garden Inn Hotel
North Conway, New Hampshire
08.2024 - 10.2024
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Completed nightly updates to hotel rates and individual room charges.
- Assessed checklist on daily basis and planned shift accordingly.
- Maintained cleanliness of bathrooms, lobby and front desk.
Cabana Server
Canobie Lake Park
Salem , NH
06.2024 - 08.2024
- Greeted and welcomed guests to cabana area.
- Provided prompt, efficient and courteous service of food and beverages.
- Set up cabanas with appropriate amenities such as towels, chairs, umbrellas.
- Assisted in resolving any customer complaints or issues that may arise.
- Attended to guest needs promptly and efficiently while on shift.
Retail Sales Associate
Dicks Sporting Goods
Salem , NH
08.2023 - 08.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Skills
- Room Inspections
- Guest Relations
- Cleaning techniques
- Cross-training abilities
- Maintenance Coordination
- Laundry Management
- Guest room cleaning
- Metal polishing
- Linen replacement
- Laundry
- Room restocking
- Supplies organization
- Team member support
- Beverage Preparation
- Safe Food Handling
- Table Bussing
- Food Delivery
- Guest Engagement
- Table resetting
- Hostess support
- Table Setting
- POS operation
- Strong Work Ethic
- Order Accuracy
- Menu Memorization
- Calm Demeanor
- Food spoilage prevention
- Suggestive Selling
- Guest Seating
- Take-out service
- Sales Techniques
- Food sales and promotion
- Effective customer upselling
- Money Handling
- Loss Prevention
- Department reset
- Phone Etiquette
- Product Knowledge
- Customer Engagement
- Truck unloading
Timeline
Houseperson
Hilton Garden Inn Hotel
08.2024 - Current
Night Auditor
Hilton Garden Inn Hotel
08.2024 - 10.2024
Cabana Server
Canobie Lake Park
06.2024 - 08.2024
Retail Sales Associate
Dicks Sporting Goods
08.2023 - 08.2024