Ricardo Matias
Los Angeles,CA
Summary
Results-driven banking professional with expertise in customer service and cash management. Builds trust through meaningful customer interactions, identifying tailored financial solutions, and supporting branch sales goals. Committed to enhancing customer satisfaction while achieving financial objectives.
Overview
7
7
years of professional experience
Work History
Bank Teller
Wells Fargo
Culver city, United States
02.2025 - Current
- Collaborated with bankers to build strong financial relationships by engaging customers in meaningful conversations to understand their financial needs and goals, while identifying opportunities and referring customers to appropriate banking solutions.
- Contributed to branch growth by educating customers on the benefits of meeting with a banker, strengthening relationships, building trust, and delivering personalized service.
- Helped customers resolve issues and adopt convenient banking solutions, including mobile banking, digital wallets, mobile app features, and debit card replacement.
- Leveraged bank resources to identify and mitigate potential risk indicators while maintaining accuracy and compliance during high-volume transactions.
Assistant Manager
Oscar Janitorial Services
Los Angeles, United States
03.2020 - 02.2025
- Coordinated daily operations with owner, efficiently allocating personnel and resources to complete projects on schedule and meet client expectations.
- Maintained professional relationships with commercial clients, property managers, and building superintendents through regular project updates and addressing concerns to ensure customer satisfaction.
- Ensured compliance with company policies, quality standards, and safety procedures while monitoring daily operations to minimize operational risk.
Sr Trainer
Chick Fil A
Gardena, United States
05.2021 - 04.2023
- Coordinated new hire training on company policies and performance strategies, assessing training needs to enhance quality.
- Collaborated with leadership and cross-functional teams to streamline daily operations and achieve organizational goals.
- Ensured compliance with company policies, food safety regulations, and operational procedures, minimizing risk.
Education
Master of Business Administration -
CSU, Los Angeles
Los Angeles04-2026
B.S - Business Administration (Finance)
CSU, Domingez Hills
Carson04-2024
Skills
- Customer Relationship Management
- Assessing fraud potential
- Relationship building
- Risk management
Languages
Spanish
Hobbies and Interests
- Cars and coffee
- Weight lifting
- Watching Baseball games
- Recreational Swimming
Timeline
Bank Teller
Wells Fargo
02.2025 - Current
Sr Trainer
Chick Fil A
05.2021 - 04.2023
Assistant Manager
Oscar Janitorial Services
03.2020 - 02.2025
Master of Business Administration -
CSU, Los Angeles
B.S - Business Administration (Finance)
CSU, Domingez Hills