RICARDO Mora
Dunwoody,Georgia
Overview
7
7
years of professional experience
Work History
Food Runner
Verde Taqueria
2023.07 - Current
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Cook
Verde Taqueria
2022.03 - Current
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Identified inefficiencies leading to improved productivity.
Logistics Manager
El Rey Del Fibrofácil
2020.04 - 2022.01
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Improved inventory accuracy by developing and implementing enhanced control systems using Excel by Google (Sheets).
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with manufacturing and supply chain management.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored logistics performance and identified improvement opportunities.
- Directed shipping and receiving of wide range of products daily.
Salesman
El Rey Del Fibrofácil
2019.11 - 2020.02
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Barber
Cabellos Y Red De Bellezas
2018.09 - 2019.08
- Managed business customer service, responding to requests and concerns promptly.
- Consulted with clients to assess personal style preferences and unique needs.
- Operated clippers and scissors to create customized looks.
ENTERTAINER
Claro, Telefonia
2017.07 - 2017.11
- Adapted to various performance styles to suit diverse audiences.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
Call Center Agent
Movistar
2016.07 - 2017.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Education
High School Diploma -
U.E. COLEGIO SAN JORGE
Calle Ocho, El Paraiso Av. Paez, Caracas, Venezuel07.2014
Skills
- Teamwork and Collaboration
- Customer Service
- Proper Storage Procedures
- Supply Restocking
- Verifying Orders
- Mentoring
- Verbal and Written Communication
- Conflict Resolution Techniques
- Operational Leadership
- Constructive Feedback
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Food Runner
Verde Taqueria
2023.07 - Current
Cook
Verde Taqueria
2022.03 - Current
Logistics Manager
El Rey Del Fibrofácil
2020.04 - 2022.01
Salesman
El Rey Del Fibrofácil
2019.11 - 2020.02
Barber
Cabellos Y Red De Bellezas
2018.09 - 2019.08
ENTERTAINER
Claro, Telefonia
2017.07 - 2017.11
Call Center Agent
Movistar
2016.07 - 2017.03
High School Diploma -
U.E. COLEGIO SAN JORGE