RICARDO MORA GALLEGOS
Jamaica,United States
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Airlines
08.2025 - Current
- Ensured passenger safety by conducting pre-flight safety checks and demonstrations.
- Delivered exceptional customer service, addressing passenger needs and concerns promptly.
- Collaborated with crew members to manage in-flight operations efficiently during high-demand situations.
- Trained new flight attendants on emergency procedures and customer service protocols.
- Led team briefings to discuss flight plans, service strategies, and safety updates effectively.
- Resolved conflicts among passengers professionally, maintaining a calm cabin environment during incidents.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Air Support Advisor
AAA Northeast
03.2023 - 08.2025
- Collaborated with team members to streamline air support processes, resulting in noticeable gains in operational efficiency.
- Developed a training module for new hires, improving onboarding efficiency and fostering a culture of continuous learning.
- Engaged with clients to resolve complex issues, reinforcing loyalty and driving repeat business through effective problem-solving.
- Coordinated with cross-functional teams to enhance air support processes, significantly boosting operational efficiency and client satisfaction.
- Developed tailored service solutions, enhancing customer satisfaction and retention rates.
- Trained and mentored junior advisors, fostering a collaborative team environment.
Customer Service Agent
British Airways
07.2022 - 06.2025
- Delivered exceptional customer service, fostering positive relationships and enhancing passenger satisfaction during travel experiences.
- Streamlined check-in processes, reducing wait times and improving overall efficiency for passengers boarding flights.
- Coordinated with team members to resolve customer inquiries promptly, leading to noticeable improvements in service response times.
- Analyzed customer feedback to identify service gaps, implementing targeted strategies that resulted in substantial improvements in satisfaction ratings.
- Educated passengers on airline policies and offerings, effectively increasing upsell opportunities and enhancing overall travel experience.
Passenger Service Agent
Delta Global Services
10.2019 - 02.2022
- Provided exceptional customer service by addressing passenger inquiries, fostering a positive travel experience for all.
- Analyzed flight schedules and passenger flow to optimize staffing levels, improving operational efficiency during peak times.
- Coordinated with airline personnel to resolve issues swiftly, maintaining seamless operations and minimizing disruptions.
- Implemented new check-in procedures that enhanced security measures while expediting the passenger experience.
- Enhanced passenger flow by streamlining check-in processes, achieving noticeable gains in throughput and reducing wait times.
Passenger Service Agent
Swissport USA INC
10.2018 - 03.2020
- Coordinated baggage handling processes, significantly reducing wait times and improving operational efficiency.
- Worked closely with airline staff to streamline check-in procedures, resulting in expedited service and fewer delays.
- Monitored flight schedules and passenger flow, implementing adjustments that led to noticeable gains in service delivery.
- Implemented a new baggage tracking system, enhancing accuracy and reducing lost luggage incidents, leading to improved customer satisfaction.
- Fostered partnerships with ground crew and airline representatives, ensuring seamless communication and coordination for on-time departures.
- Maintained precise records of passenger inquiries and complaints, enabling timely resolutions and contributing to a measurable increase in service quality.
Education
High School -
The Brooklyn Smart for Math and Research
New York City06.2017
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Safety procedures
- Passenger assistance
Certification
- Flight Attendant License - 08/2025-Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Endeavor Airlines
08.2025 - Current
Air Support Advisor
AAA Northeast
03.2023 - 08.2025
Customer Service Agent
British Airways
07.2022 - 06.2025
Passenger Service Agent
Delta Global Services
10.2019 - 02.2022
Passenger Service Agent
Swissport USA INC
10.2018 - 03.2020
High School -
The Brooklyn Smart for Math and Research