Ricardo Padilla
SAINT FRANCIS ,WI
Summary
Dedicated professional with a strong background in customer service and problem-solving. Bilingual communicator skilled in active listening and resolving customer inquiries effectively.
Experienced Consumer Service Product Consultant known for exceptional patience and empathy. Successfully managed customer inquiries and provided tailored solutions, enhancing customer satisfaction and loyalty. Ready to leverage bilingual skills to drive impactful customer interactions.
Overview
10
10
years of professional experience
Work History
Consumer Service Product Consultant
Fortune Brands Home & Security Inc.
Oak Creek, WI
04.2019 - Current
- Managing customer inquiries via calls, emails, and chats regarding SentrySafe and Master Lock products.
- Help customers choose the correct safe or replacement parts
- Provide step by step instructions for setup lock programming and usage
- Diagnose issues with digital locks & key locks of biometric systems
- Process warranty claims, repairs or replacements when necessary
Commercial Driver
Oreilly Auto Parts
Milwaukee, WI
09.2019 - 07.2025
- Delivered auto parts & supplies to commercial customers(Service centers, car dealerships)
- Followed scheduled delivery routes to ensure on time service
- Verify orders were correct the part number before delivery
- Facilitated transfer and pickup of parts from multiple store locations.
- Recommend products based on customer needs
- Answer questions about products vehicle fitmrn & basic repairs
- Resolve customer concerns or returns professionally
- Installed simple parts wipers, batteries, lightbulbs
American Enterprises International
Collections Department
Germantown WI
02.2016 - 03.2019
- Contact customers by phone,email or mail to collect overdue payments
- Negotiate payment plans or settlements with customers
- Process payments(debit/credit card,ACH, checks)
- Maintain detailed notes of all collection activities & customer interactions
Education
High School Diploma -
Wisconsin Career Academy
Milwaukee, WI06-2009
Skills
- Fluent in Spanish
- Active listening
- Positive attitude
- Patience & empathy
- Multi-tasking
- Computer & data entry skills
Languages
Spanish
Native or Bilingual
Timeline
Commercial Driver
Oreilly Auto Parts
09.2019 - 07.2025
Consumer Service Product Consultant
Fortune Brands Home & Security Inc.
04.2019 - Current
American Enterprises International
Collections Department
02.2016 - 03.2019
High School Diploma -
Wisconsin Career Academy