Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ricardo Panchano

Glenview,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Busser

Countryside Saloon
Des Plaines, IL
07.2024 - Current
  • Delivered excellent customer service by being friendly and accommodating guest needs.
  • Ensured that all areas were properly sanitized at the end of each shift.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Collaborated with waitstaff to ensure efficient communication and guest satisfaction.

Guest Relations Coordinator

Glenview Terrace Nursing Center
Glenview, IL
04.2023 - Current
  • Resolved any customer issues or complaints promptly and effectively.
  • Coordinated with other departments to ensure excellent customer service.
  • Assisted in planning and organizing the rooms for the new admissions.
  • Assisted in the admissions and discharges for the residents that goes to the nursey home.
  • Built and maintained productive relationships with employees.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Explained how TV remote, heating/cooling, WiFi to nursey home facility guests.

Deli Clerk

Tony's Fresh Market
Niles, IL
06.2023 - 08.2023
  • Maintained cleanliness of the deli area and equipment.
  • Greeted customers in a friendly and professional manner.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.

Guest Relations Coordinator

Glenview Terrace Nursing Center
Glenview, IL
10.2022 - 12.2022
  • Resolved any customer issues or complaints promptly and effectively.
  • Coordinated with other departments to ensure excellent customer service.
  • Assisted in planning and organizing the rooms for the new admissions.
  • Assisted in the admissions and discharges for the residents that goes to the nursey home.
  • Built and maintained productive relationships with employees.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Explained how TV remote, heating/cooling, WiFi to nursey home facility guests.

Education

Biotechnology Engineer - Bioengineering

UNIVERSIDAD DE LAS AMERICAS
Quito, Ecuador
08-2018

High School Diploma -

La Presentacion
Quito, Ecuador
07-2012

Skills

  • Professional Appearance
  • Guest satisfaction
  • Concierge services
  • Check-in and Check-out Procedures
  • Community Relations
  • Customer Service
  • VIP services
  • Team Collaboration
  • Analytical Thinking
  • Analytical
  • Friendly, Positive Attitude
  • Flexible and Adaptable

Languages

English
Professional
Spanish
Professional

Certification

  • BIOTECHNOLOGY ENGINEER

Timeline

Restaurant Busser

Countryside Saloon
07.2024 - Current

Deli Clerk

Tony's Fresh Market
06.2023 - 08.2023

Guest Relations Coordinator

Glenview Terrace Nursing Center
04.2023 - Current

Guest Relations Coordinator

Glenview Terrace Nursing Center
10.2022 - 12.2022

Biotechnology Engineer - Bioengineering

UNIVERSIDAD DE LAS AMERICAS

High School Diploma -

La Presentacion

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Ricardo Panchano