Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RICARDO PAZ

Plano,TX

Summary

Diligent customer service specialist offering 3-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Adept at coordinating and supervising the movement of petroleum fuel supplies. Good communication, planning and problem-solving skills with a highly organized, systematic and detail-oriented approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking Private First Class and Petroleum Supply Specialist with one year of military experience. Proficient in handling hazardous materials, maintaining fuel security and optimizing flow for safety and efficiency.

Overview

4
4
years of professional experience

Work History

Petroleum Supply Specialist

Army Reserve
Denton, Texas
10.2021 - Current
  • Performed inspections, maintenance service and basic repairs on equipment
  • Checked controls and adjusted settings to maintain optimum temperature and pressure
  • Turned valves and started pumps to regulate flows of gases, liquids, slurries or powdered materials
  • Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars
  • Monitored process indicators, instruments, gauges and meters to detect and report faults
  • Oversaw receiving, shipping and storage of fuel
  • Collected product samples by turning bleeder valves or lowering containers into tanks to obtain oil samples
  • Inspected equipment to verify correct tank levels, temperatures, chemical amounts and pressures
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Tested fuel products and handled hazardous materials.
  • Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
  • Supervised reception, storage and shipping of fuel.
  • Logged all transactions in real time to keep tracking system updated.

Technical Support/ Designated Order Writer

Central Market HEB
Dallas, TX
12.2018 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Specialist

Central Market HEB
Dallas, TX
12.2018 - Current
  • Documented conversations with customers to track requests, problems and solutions
  • Upheld strict quality control policies and procedures during customer interactions
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Supported operational improvements and resolution of problems to deliver top-notch customer service
  • Led team engaged in delivering assistance to customer service department on daily basis
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Answered inbound calls per day and directed to individuals or departments.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Education

Bachelor of Science - Finance

The University of Texas at Dallas
Richardson, TX
01.2024

High School Diploma -

Jordan RIver School & Institute
Honduras
12.2014

Associate of Arts - Finance

Eastfield College
Mesquite, TX
12.2022

Skills

  • Customer Service Excellence
  • Information Updates
  • Efficient and Detail-Oriented
  • Needs Assessment
  • Call Documentation
  • Upbeat and Positive Personality
  • Store Layouts
  • Inquiry Requests
  • Educational Opportunities
  • Assignment Delegation
  • Information Inputting
  • Customer Service and Assistance
  • Staffing oversight
  • Coaching and mentoring
  • Telephone etiquette
  • Quality assurance
  • Company branding
  • Customer Relations
  • Order management
  • Complaint resolution
  • Service standard compliance
  • Account management
  • Training development aptitude
  • Stocking and replenishing
  • Retail materials management
  • Technical Support
  • Retail store support

Languages

Spanish
Native or Bilingual

Timeline

Petroleum Supply Specialist

Army Reserve
10.2021 - Current

Technical Support/ Designated Order Writer

Central Market HEB
12.2018 - Current

Customer Service Specialist

Central Market HEB
12.2018 - Current

Bachelor of Science - Finance

The University of Texas at Dallas

High School Diploma -

Jordan RIver School & Institute

Associate of Arts - Finance

Eastfield College