RICARDO PEREZ
Tampa,FL
Summary
Results-driven sales and management professional with 4+ years of experience in client relationship management, revenue support, and team leadership. Proven ability to drive client retention, resolve complex issues, and coach teams to exceed performance goals. Strong background in consultative sales, performance metrics analysis, and operational efficiency. Recognized for building trust with clients, improving processes, and leading teams in fast-paced, high-performance environments. Seeking to leverage leadership and sales expertise as an Account Executive.
Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems.
Knowledgeable with extensive background in patient support roles. Adept at resolving patient inquiries and providing information to enhance patient satisfaction. Demonstrated ability to manage patient records and coordinate with healthcare teams using effective communication and organizational skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2027
2027
years of professional experience
Work History
Patient Support Specialist
CCS Medical
Tampa, FL
03.2025 - Current
- Provided exceptional patient support by addressing inquiries and resolving issues promptly.
- Assisted patients with equipment setup and usage for optimal care management.
- Collaborated with healthcare providers to ensure accurate patient information exchange.
- Maintained comprehensive knowledge of medical products to educate patients effectively.
- Streamlined patient onboarding processes, enhancing overall experience and satisfaction.
- Documented patient interactions meticulously to improve service quality and follow-up care.
Car Salesperson
Lincoln
Tampa, FL
09.2024 - 03.2025
- Engaged customers through effective communication and product demonstrations.
- Developed knowledge of Lincoln vehicle features and financing options to assist buyers.
- Managed customer inquiries, providing timely information on vehicle availability and specifications.
- Conducted test drives to showcase vehicle performance and enhance customer experience.
Credit Specialist / Advisor
IDIQ
11.2023 - 09.2024
- Delivered consultative credit analysis and strategic improvement plans, guiding clients toward measurable financial progress.
- Built and managed a portfolio of client relationships through proactive communication, increasing engagement and long-term retention.
- Identified credit risk factors and provided data-driven recommendations to improve creditworthiness and financial positioning.
- Utilized a consultative sales approach to educate clients on credit-building solutions and value-based services.
- Maintained detailed documentation and performance tracking to ensure client satisfaction and goal achievement.
Team Lead
One Touch Direct
03.2021 - 02.2023
- Supervised and coached a team of customer service representatives, driving performance metrics and improving overall team productivity.
- Led daily performance meetings, set clear expectations, and implemented action plans to meet and exceed KPIs.
- Resolved escalated client concerns with professionalism, preserving customer loyalty and protecting company revenue.
- Analyzed call metrics and operational reports to identify trends and implement workflow improvements.
- Trained and onboarded new hires, accelerating ramp-up time and strengthening team performance.
- Fostered a results-oriented culture focused on accountability, collaboration, and continuous improvement.
Admin Director
E&D Tile Inc.
Tampa, FL
2020 - 2021
- Strategic Oversight: Directed daily business operations, including financial planning, human resources, and high-level project scheduling.
- Process Optimization: Streamlined administrative workflows and digital filing systems to increase office efficiency and reduce overhead costs.
- Stakeholder Management: Served as the primary point of contact for clients, vendors, and subcontractors, negotiating contracts and ensuring service-level agreements were met.
- Compliance & Reporting: Managed payroll, insurance documentation, and safety certifications to ensure full compliance with industry regulations.
Foreman
E&D Tile Inc.
Tampa, FL
2018 - 2020
- Supervised installation of tile and flooring materials, ensuring adherence to quality standards.
- Coordinated scheduling and workflow for multiple projects, optimizing resource allocation.
- Trained and mentored junior team members on best practices for tile laying techniques.
- Conducted regular site inspections to ensure compliance with safety regulations and project specifications.
- Liaised with clients to understand project requirements, providing updates on progress and timelines.
- Resolved on-site issues promptly, maintaining project timelines and client satisfaction levels.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
Construction Manager
E&D Tile Inc.
Tampa, FL
2017 - 2018
- Oversaw project schedules and budgets, ensuring timely completion of construction projects.
- Coordinated subcontractor activities, maintaining effective communication for project alignment.
- Conducted site inspections to enforce safety compliance and quality standards.
- Managed procurement processes for materials, streamlining supply chain operations.
- Developed project plans that enhanced resource allocation and workflow efficiency.
- Implemented process improvements that reduced project delays and increased team productivity.
- Supervised team of 20 construction workers to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Calculated material quantities and labor costs to provide accurate project estimates and maintain profit margins.
General Labor Construction Worker
E&D Tile Inc.
Tampa, FL
2016 - 2017
- Operated hand and power tools for tile installation and surface preparation.
- Assisted in maintaining clean and organized job sites, ensuring safety protocols were followed.
- Collaborated with team members to complete construction projects on time and within specifications.
- Supported skilled tradespeople by preparing materials and setting up work areas efficiently.
- Assisted in the demolition of old surfaces and the preparation of subfloors, including leveling and waterproofing.
- Safely transported and organized heavy materials, including ceramic, stone, and porcelain tiles, as well as mortar and grout.
- Mixed thin-set and grout to specific consistencies and performed basic tile cuts under the direction of senior installers.
Education
Bachelor in Arts (B.A.) -
Keiser Community College
Bachelor in Culinary Arts (B.A.) - undefined
Keiser Community College
Criminal Justice Studies
Hillsborough Community College
Crime Scene Technology (A.A.) - undefined
Keiser Community College
Skills
- Consultative Sales & Client Advisory
- Account Management & Retention
- Team Leadership & Performance Coaching
- KPI & Performance Metrics Analysis
- Conflict Resolution & Escalation Management
- Recruitment & Onboarding
- Operational Efficiency & Process Improvement
- Relationship Building & Communication
- Microsoft Office Suite (Excel, Word, Outlook)
- Food Safety
- Food Prep
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Dispute handling
- Healthcare industry
- Policy adherence
- Escalation management
- Patient satisfaction
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Decision-making
- Heavy lifting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Portuguese
Professional Working
Timeline
Patient Support Specialist
CCS Medical
03.2025 - Current
Car Salesperson
Lincoln
09.2024 - 03.2025
Credit Specialist / Advisor
IDIQ
11.2023 - 09.2024
Team Lead
One Touch Direct
03.2021 - 02.2023
Bachelor in Culinary Arts (B.A.) - undefined
Keiser Community College
Criminal Justice Studies
Hillsborough Community College
Crime Scene Technology (A.A.) - undefined
Keiser Community College
Admin Director
E&D Tile Inc.
2020 - 2021
Foreman
E&D Tile Inc.
2018 - 2020
Construction Manager
E&D Tile Inc.
2017 - 2018
General Labor Construction Worker
E&D Tile Inc.
2016 - 2017
Bachelor in Arts (B.A.) -
Keiser Community College