Ricardo Perez Masga JR.
Nashville,TN
Overview
25
25
years of professional experience
Work History
Legal Administrative Specialists
Veterans Benefits Administration
Nashville, TN
02.2024 - Current
- Mentorship and Coaching: Dedicated over 800 hours to mentoring colleagues, offering personalized coaching, and providing actionable feedback to enhance their job performance and success.
- Training Facilitation: Successfully led several training sessions for a team of more than 20 employees, sharing expertise and fostering a knowledgeable and skilled workforce.
- Volunteered and produced several classes for three internal teams in multiple occasions.
- Selected as mentor to assist fellow coworkers and new hires.
- Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence.
- Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
- Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
- Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
- Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
- Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work.
Medical Support Assistant
Defense Health Agency
Joint Base Lewis-McChord, WA
01.2021 - 02.2024
- Perform the full range of receptionist, record keeping, and miscellaneous clerical duties.
- Subject matter expert in the entering, manipulation, and/or retrieving information and data from automated systems to include - Synapse, Change Health, Viewpoint, Genesis/Rev-Cycle/Power Chart, Joint Legacy Viewer.
- Selected to train two new hires within the department.
- Received, processed and forwarded request for patient images from department staff, patient and outside providers for continuation of care.
- Received, processed and forwarded legal request for patient images upon JAG approval.
- Maintain and monitor patient appointment schedules for the clinic/practice.
- Coordinate patient appointments with other clinics or specialties.
- Receive patients and visitors as the initial point of contact, in person or telephonic.
- Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, and staff.
- Maintain all patient images/records.
- Respond to emergency calls and notify emergency medical personnel.
Transportation Security Officer
Transportation Security Administration
Seatac, WA
01.2019 - 01.2021
- Selected to serve as an Assistant Training Instructor (ATI) functioning in a collateral duty capacity, who meets specific TSA requirements to be authorized to deliver TSA courses that have been specified as certified instructor delivery only.
- Selected to serve in an Acting Lead TSO capacity, overseeing 14 officers during screening operations without issues and with excellent reviews from supervisors and managers alike.
- Selected among many peers to become a coach for new hires, ensuring a professional work force and the safety of the traveling public.
- Conducted training of new hire personnel (OJT) of about 30 personnel with a 100% pass rate for certification.
- Selected to be Passenger Support Specialist (PSS), assisting 12 passengers with special needs in having a pleasant experience while going through the security checkpoint.
- Selected as a member of SeaTac TSA Honor Guard, proudly representing TSA during ceremonies, funerals, and other events.
- Screens passengers, coordinates security, and gathers real-time intelligence regarding suspicious activities on the checkpoint.
- Maintains security awareness while simultaneously allowing travelers freedom of movement.
- Effectively manages conflict between passengers and security officers, resulting in fewer escalations.
- Maintains communication with superiors regarding vulnerabilities to security screening.
- Screens baggage and passengers utilizing state of the art security equipment, such as Advance Imaging Technology (AIT), Walk through Metal Detector (WTMD), Rapid scan x-ray, Explosives Trace Detector (ETD), and Bottled Liquid Scanner (BLS).
- Assisted with investigations of incidents and preparing incident reports or other documents that convey required information.
Technical Instructor
General Dynamics Land Systems
Joint Base Lewis McChord, WA
02.2016 - 01.2019
- Selected to serve as acting Senior Technical Instructor on several high profile teaches and training on about seven training events.
- Certified primary instructor.
- Trained U.S. Army Soldiers, ensuring a professional force, combat readiness, and mission success of about 80 personnel.
- Conducted multiple hours of training in both classroom and field environment.
- Presented classroom training and hands-on instruction that encompasses all maintenance tasks for all 10 variants of the Stryker Family of Vehicles.
- Adapted/developed training materials to meet requirements.
- Assisted with the training department's administrative and logistic support.
- Developed and prepared course curriculum, Program of Instruction (POI), lesson plans, student guides, and audiovisual aids in support of lesson material and examinations.
- Supported Instructor Training Sessions for new hires using certification training.
- Providing mentoring/coaching to address identified training needs.
- Administered and scored training tests.
Private/E-1 to Sergeant First Class (SFC) (E-7) Mortar Platoon Sergeant
US Army
Fort Carson, CO
05.2001 - 11.2015
- Selected to serve in every leadership position to include junior and senior level positions and operations.
- Certified primary instructor and Observer/Coach/Trainer for the U.S. Army.
- Developed a peer training program for newly promoted supervisors/Squad Leaders, using a train the trainer concept.
- Responsible for the administration of all resources and logistics, to include the coordination of classroom sets, training land, training materials, supply products, equipment needs or turn-ins, ammunition resupply and vehicle maintenance.
- Conducted inventories and audits on equipment and personnel to ensure a level efficiency and accountability.
- Responsible for the training, evaluation, health and well being of a 30-man Mortar Platoon.
- Supervised the maintenance, accountability, and effective utilization of all platoon-assigned weapons, night observation devices, communications equipment, and individual equipment worth over $14,500,000, including four Stryker Infantry Carrier Vehicles and eight Mortar Weapon Systems.
- Certified on the handling of hazardous materials and ammunition in order to meet unit, local installation and Army requirements.
- Developed and instituted a training plan in order to train and sustain the force and maintain combat readiness of over 150 personnel.
- Counseled, mentored, and developed Soldiers and Non-commissioned Officers into competent leaders that would be force multipliers.
- Oversaw operations of fixed checkpoints, tower guards, shift rotations, logistics, personnel/vehicles and equipment searches, X-ray machine/metal detectors/bomb explosive equipment, firing points, combat patrols, medical evacuations, multiple weapons range operations and training of personnel.
- Provided input to Senior Officers and Managers concerning Soldier performance, promotions, reassignments, evaluations, awards, and other personnel issues.
- Validated and Certified subordinates in all training requirements on a quarterly, semi-annually and annually bases.
- Assigned work, set priorities, reviewed and evaluated work and performance of subordinates.
- Approved leave; recommended corrective or disciplinary actions.
- Coordinated with adjacent units outside the immediate organization.
Timeline
Legal Administrative Specialists
Veterans Benefits Administration
02.2024 - Current
Medical Support Assistant
Defense Health Agency
01.2021 - 02.2024
Transportation Security Officer
Transportation Security Administration
01.2019 - 01.2021
Technical Instructor
General Dynamics Land Systems
02.2016 - 01.2019
Private/E-1 to Sergeant First Class (SFC) (E-7) Mortar Platoon Sergeant
US Army
05.2001 - 11.2015