RICARDO PINEDA
Montgomery
Summary
Dependable and personable professional with strong experience in fast-paced, high-pressure environments. Skilled in communication, problem-solving, and customer interaction, with a proven record of maintaining professionalism and resolving issues quickly. Dedicated to providing excellent service, supporting team goals, and ensuring a positive customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jail Sergeant
Grimes County Sheriff's Office
06.2024 - Current
- Resolved conflicts and de-escalate tense situations with empathy and clear communication.
- Streamlined workflows by introducing new tools and systems, resulting in improved productivity.
- Maintain accurate records, documentation, and reports in a fast-paced environment.
- Coordinate scheduling, team communication, and daily operations to ensure smooth workflow.
- Trained and mentored staff, fostering professional development and knowledge sharing within the team.
- Maintained professional, organized, and safe environment for employees and inmates.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
County Jailer
Grimes County Sheriff's Office
11.2023 - 05.2024
- Supervised inmate activities to ensure compliance with safety regulations and facility protocols.
- Monitored inmate behavior, identifying potential conflicts and intervening as necessary to de-escalate situations.
- Collaborated with law enforcement agencies to facilitate the transfer of inmates and manage booking processes.
- Trained new jail staff on operational procedures, safety protocols, and effective communication techniques.
- Conducted thorough inspections of cells and common areas to maintain security and cleanliness standards.
- Maintained accurate records of inmate interactions, incidents, and daily activities for reporting purposes.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
Asset Protection Associate
Primary Arms
04.2023 - 10.2023
- Delivered professional assistance to employees and visitors, ensuring a safe, positive environment.
- Communicated with multiple departments to resolve issues and maintain smooth operations.
- Demonstrated strong attention to detail and reliability in protecting company assets.
- Conducted regular audits of inventory and assets to identify discrepancies and mitigate loss.
- Trained new associates on asset protection protocols, enhancing team knowledge and compliance.
- Collaborated with law enforcement during investigations to resolve theft incidents effectively.
- Analyzed security footage to gather evidence for internal investigations, improving response time to incidents.
- Patrolled store departments to check for suspicious activities.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Security Officer III
Texas Military Department
12.2022 - 03.2023
- Monitored premises to prevent theft, vandalism, and other security breaches.
- Conducted regular patrols to ensure safety of personnel and property.
- Collaborated with law enforcement to address security concerns and enhance response strategies.
- Trained new officers on operational procedures and emergency response techniques.
- Implemented access control measures to restrict entry to authorized individuals only.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Transportation Security Officer
Transportation Security Administration
09.2019 - 07.2022
- Conducted security screenings of passengers and luggage to ensure compliance with federal regulations.
- Collaborated with team members to resolve security issues and enhance operational efficiency.
- Monitored surveillance equipment to identify suspicious behavior and prevent potential threats.
- Trained new staff on security protocols, procedures, and use of screening technology.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Education
High School Diploma -
Magnolia West High School
Magnolia, TX08-2014
Skills
- Customer engagement
- Effective communication
- Effective team leadership
- Coaching and mentorship
- Experienced with Microsoft Office applications
- Meticulous attention to detail
- Effective problem resolution
- Incident investigation
- Data entry
- Critical thinking
- Active listening
- Customer service
Certification
- TSA Security Training
- Use of Force & De-escalation
- First Aid / CPR
- Secret Clearance – Texas Military Department, Jan 2023
- Jail Mental Health Officer Course - Oct 17,2025
Languages
Spanish
Native or Bilingual
Timeline
Jail Sergeant
Grimes County Sheriff's Office
06.2024 - Current
County Jailer
Grimes County Sheriff's Office
11.2023 - 05.2024
Asset Protection Associate
Primary Arms
04.2023 - 10.2023
Security Officer III
Texas Military Department
12.2022 - 03.2023
Transportation Security Officer
Transportation Security Administration
09.2019 - 07.2022
High School Diploma -
Magnolia West High School