Strong leader and problem-solver dedicated to streamlining operations to position technical solutions. Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices by using independent decision making-skills and sound judgment to positively impact company success. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
RICARDO PUERTO
Glogal Tech Business Delivery Leader | MBA | Computer Science
Summary
Overview
10
years of professional experience
8
Certification
Work History
IOCOM LIMITEDLATAM
Regional IT & Intelligence Director
01.2019 - Current
Job overview
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns for wireless tactical cyber forensic solutions for governments and enterprise companies in five countries, focusing on securing hybrid cloud networks while leading cross-functional teams of five regional and five local support engineers, doubling company size in two years.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations to ensure expansion of sensitive networks, collaborating with marketing teams to identify market targets, key players, and GTM approaches while overseeing creation of five distinct product strategies, ensuring technical precision and successful implementations, and generating an additional $2M in revenue.
- Secured five international key partnerships that contributed to company's overall growth strategy and market reach to broaden and enhance cybersecurity solutions by offering exceptional in-country maintenance support, ensuring rapid problem resolution hours, and nurturing client relationships, resulting in an increase of $5M in revenue.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management for expansion of large-scale Hybrid Cloud and network monitoring solutions by translating specific client needs to provide valuable feedback to engineers while demonstrating deep understanding of products, technical acumen, and customer requirements.
IT RESEARCH PROFESSIONAL SERVICESLATAM
Technical Business Development Manager
01.2017 - 01.2019
Job overview
- Conducted market research to identify potential opportunities and challenges for business expansion in medical veterinarian market. Developed unified, mobile, cloud SaaS calendar-based platform solution by incorporating communications, messaging, tracking, and calendar features to enhance customer experience, leveraging an annual subscription-based structure, increasing new business by 30%.
- Developed and implemented public cloud security policies and procedures for SMB customers, integrating Digital Transformation and SaaS solutions, collaborating with engineers on technical aspects while managing web services, marketing, and SEO, driving digital transformation through software implementation for 75 new veterinarian clients, resulting in 100% compliance with industry standards.
BRITISH NATIONAL CRIME AGENCY NCALATAM
IT Regional Technical Officer Manager
01.2007 - 01.2017
Job overview
- Collaborated with security and special forces government agencies across five countries in LATAM to implement large-scale carrier cybersecurity systems, increasing public security activities by managing Tier II migrations, and expansions, on private-hybrid cloud government platforms and overseeing engineering, operations, installations, and subcontracting of civil work for data center facilities.
- Led virtualization of multiple regional Private Cloud data center servers using Open-Source VMware like Linux hypervisors and managed six complex Tier II installations, migrations, and expansions of secure Private Cloud networks, reducing hardware investment and maintenance costs by $2M, reducing civil work costs by 15%, and meeting 100% of allocated budget.
- Enforced development of cybersecurity best practice security policies for very complex and sensitive multi-million-dollar systems, improving cross-agency protection of governments' critical infrastructure and key cyber terrain.
- Oversaw integration of multi-vendor cellular and IP Private Cloud infrastructure, supervised contract negotiations to ensure cybersecurity project requirements were met, leveraging industry relationships to achieve 15% cost reduction in negotiations.
AVANTEL CELLULAR SERVICE PROVIDERLATAM
Infrastructure Director
01.2005 - 01.2007
Job overview
- Implemented marketing strategies for 3G/4G wireless coverage expansion initiatives across Colombia, targeting enterprise companies, particularly in security and logistics divisions requiring push-to-talk group communication services, developing innovative Unified Communications as a Service (UCaaS) productivity tools, and driving revenue in new market segments such as mining and oil companies.
- Responsible for $1.3M in secure nationwide corporate communications IDEN, GSM, 3G, and 4G services, securing new mining customer account for 3G/4G core infrastructure in remote areas.
- Created and implemented Enterprise Sales strategies, including innovative UcasS productivity tools over wireless networks, for remote oil exploration companies, resulting in 40% increase in annual contract sales renewals and $1M in additional revenue.
NORTEL NETWORKSLATAM
Sales Manager | Account Manager | Project Manager
01.2000 - 01.2005
Job overview
- Managed four Tier I key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business. Generated $60M in revenue by providing 3G, 4G, and Fiber Optics solutions while managing 36 support members across Colombia, Ecuador Venezuela, and Mexico.
- Led large joint venture project in LATAM to upgrade outdated telecommunications hardware for local MSPs by creating and presenting comprehensive investment dimensions, resulting in a successful investment of $10M and increased revenues over 5 years, while collaborating with financial and legal teams and overseeing logistics and cost.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs, closed a $2.5M contract with Tier I Power Company Carrier of Carriers.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals. Successfully Project managed $21M wireless implementation by controlling project scope, time schedule, and costs within target.
Education
NOVA SOUTHEASTERN UNIVERSITYDavie
MBA from Business Admnistration
University Overview
CITY UNIVERSITY OF NEW YORKNew York
Bachelor of Arts from COMPUTER SCIENCE
University Overview
UNIVERSIDAD DE LA SABANA – INALDE SCHOOL OF BUSINESSBogotá, DC
MBA from Business Directive Program
University Overview
ADMINISTRATION EXECUTIVE DIRECTOR PROGRAM
Skills
- Business Development
- C-level long-term relationship building
- Consultative Selling - Influencer
- Data Analysis
- Project Management
- Process Automation
- Digital Transformation
- Staff Development
Accomplishments
Accomplishments
- Global IT and Delivery Leader specializing in consultative selling at C-level with overall sales of $3M in 2023.
- Boosted consultative sales in Hybrid Cloud and network monitoring solutions with a 24% CAGR since 2019.
- Increased revenue by 40% by developing consultative GTM strategies, communicating value propositions for software monitoring solutions, and establishing strong C-level relationships with government agencies.
Certification
- Member of ISC² Certified in CYBERSECURITY CC | Currently Pursuing Security Cloud Professional CCSP
- Wray Castle UK Telecom Network Advance IP communications L2 – L3 certification
- KVM Network Services Virtualization | security LINUX Centos RHEL Red Hat | Web Services APACHE-PHP-SQL
- Nortel Wireless Cellular Communications principles and methods of Operations | Fiber-Optics Operations
- Project Management Agile Methodologist Kanban & Scrum Frameworks | JIRA CONFLUENCE fundamentals
- AWS CLOUD Practitioner Essentia essentials | CLOUD COMPUTING ESSENTIALS AWS | AZURE | GCP
- CSM CUSTOMER SUCCESS MANAGEMENT Fundamentals Certification| SASS Business Essentials
- Member of the National Association of Sales Professional - CPSP CERTIFIED IN PROFESSIONAL SALES
Languages
Spanish, English
Native language
Portuguese
Elementary
A2
Timeline
Regional IT & Intelligence Director
IOCOM LIMITED
01.2019 - Current
Technical Business Development Manager
IT RESEARCH PROFESSIONAL SERVICES
01.2017 - 01.2019
IT Regional Technical Officer Manager
BRITISH NATIONAL CRIME AGENCY NCA
01.2007 - 01.2017
Infrastructure Director
AVANTEL CELLULAR SERVICE PROVIDER
01.2005 - 01.2007
Sales Manager | Account Manager | Project Manager
NORTEL NETWORKS
01.2000 - 01.2005
NOVA SOUTHEASTERN UNIVERSITY
MBA from Business Admnistration
CITY UNIVERSITY OF NEW YORK
Bachelor of Arts from COMPUTER SCIENCE
UNIVERSIDAD DE LA SABANA – INALDE SCHOOL OF BUSINESS
MBA from Business Directive Program