Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Ricardo Raposo
Retail Leader
Seekonk,USA
Work Preference
Summary
People-first retail executive with 20+ years leading high-volume stores and multi-unit markets across big-box, specialty, and financial services. Consistently delivers double-digit comp growth, operational excellence, and top-quartile performance. Known for building strong cultures, developing high-performing teams, and elevating customer experience across diverse markets.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
21
21
years of professional experience
Work History
Store Manager
Dick’s Sporting Goods
- Launched the House of Cleats concept with flawless execution.
- Led KPI-driven initiatives to grow sales and improve operational processes.
- Developed leaders and associates to deliver an unrivaled athlete experience.
District Manager
Dollar General
Boston, MA
12.2022 - 06.2025
- Delivered 10% YoY sales growth, ranking among the strongest districts in the region.
- Improved merchandising, operational execution, and KPI performance through clear expectations and coaching.
- Recruited and developed top talent, strengthening bench and reducing turnover.
- Built vendor partnerships to improve in-stocks and merchandising quality.
- Achieved consistent operational excellence with double-digit comp growth across multiple stores.
Store Director
Target Corporation
Smithfield, RI
12.2019 - 12.2022
- Increased revenue by 34% through strong merchandising and guest service strategies.
- Improved NPS 39% YoY through targeted coaching and performance management.
- Drove 50% growth in online fulfillment (pickup + ship-from-store)
District Sales Manager
Advance Auto Parts
Boston, MA
12.2018 - 12.2019
- Delivered 20% revenue growth through operational excellence.
Financial Center Manager
Bank of America
New Bedford, MA
01.2015 - 12.2018
- Led training and performance management that drove 20% YoY new account growth.
- Achieved operational review scores above 90%.
Location General Manager
CarMax
Tampa, FL
05.2012 - 12.2014
- Achieved 80%+ NPS through exceptional customer experience leadership.
- Increased unit sales 15% through coaching and efficiency improvements.
- Launched the Rhode Island market and developed new operating procedures.
General Manager
Best Buy
Tampa, FL
06.2008 - 05.2012
- Grew revenue from $52M to $65M through vendor partnerships and training.
- Ranked a Top 50 store nationally in 2012.
- Achieved 50%+ growth in financial services and loyalty accounts.
District Manager
Circuit City
Tampa, FL
05.2006 - 06.2008
- Increased branded credit card acquisition 40%.
- Drove top home theater market share through improved processes and merchandising.
- Helped develop and roll out Firedog Home Installation & PC Services nationwide.
District Sales and Service Manager
Circuit City
Boston, MA
05.2004 - 05.2006
- Responsible Coaching, Teaching, and Training Teams on Selling Strategies to grow Revenue and Margin while delivering an unrivaled experience to Customers.
- Developed Strategies and Training that increased the penetration of service plans and accessories that complimented the Customer’s purchase to help them fully maximize the product to it’s fullest potential. Increased Sales, Accessory attachment, Service Plan attachment, In-home installation services, and Firedog PC services in the Boston Market leading to nationwide rollouts.
- Helped develop Firedog Home Installation and Firedog PC Services as a nation-wide Services platform to help position Circuit City as a leader in the technology field.
Education
Bachelor of Science - Business Management
Granite State College
Concord, NHSkills
- Analytical
- Communication
- Team Leadership
- Merchandising
- Profit and Loss Statement Management
- Customer Relationship Building
- Business Acumen
- Microsoft Office
- Multi-Tasking
- Logistics Management
- Multitasking and organization
- Problem-solving
- Customer service
- Store operations
LANGUAGE COMPETENCIES
English: native language
Portuguese: fluent (speaking, reading, writing)
Timeline
District Manager
Dollar General
12.2022 - 06.2025
Store Director
Target Corporation
12.2019 - 12.2022
District Sales Manager
Advance Auto Parts
12.2018 - 12.2019
Financial Center Manager
Bank of America
01.2015 - 12.2018
Location General Manager
CarMax
05.2012 - 12.2014
General Manager
Best Buy
06.2008 - 05.2012
District Manager
Circuit City
05.2006 - 06.2008
District Sales and Service Manager
Circuit City
05.2004 - 05.2006
Store Manager
Dick’s Sporting Goods
Bachelor of Science - Business Management
Granite State College
AWARDS AND HONORS
Best Buy – Achievers Recipient, Circuit City - Leader of Distinction, Dollar General Executive Development Program Member