Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
pwb

Ricardo Rios

Philadelphia

Overview

28
28
years of professional experience

Work History

Customer Service Rep.

TD Bank
Philadelphia, PA
06.2007 - 01.2020
  • Deliver outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an excellent record in daily sales.
  • Assist in managing CSR fellows, by reporting and proving tips in accordance with TD Operational Standards.
  • Drive efforts in the branch to identify and implement a positive overall client experience.
  • Deepen client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions.

Customer Services Rep.

Banco Popular
Arecibo, PR
01.1992 - 02.1995
  • Implement performance standards and provide coaching and performance feedback.
  • Conduct performance evaluations for designated staff members: conduct new hire interviewing and training.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
  • Providing a professional yet friendly environment with staff members and customers.

Floor Manager

Daffys Department Store
Philadelphia, PA
04.1996 - 07.1999
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept payment for purchases.
  • Organize merchandise pricing, signage and coding.
  • Multiple recognition for excelling service and outstanding leadership.
  • Additional experience can be provided upon request

Education

Diploma - College Preparatory

Maria Cadilla De Martinez
Arecibo, PR
06.1990

Diploma - College Preparatory

Philadelphia JobCorps
05.2001

Skills

  • MS Office
  • Encore Teller
  • Encore Platform
  • Netquery
  • ICOM
  • CMOD
  • Metavante
  • LexisNexis
  • Esecure
  • Powermanager
  • OPERA
  • Oracle
  • Lotus Notes
  • ATM Guardian

Additional Information

Bilingual : Fluent in Spanish

Languages

Spanish
Professional Working

Timeline

Customer Service Rep.

TD Bank
06.2007 - 01.2020

Floor Manager

Daffys Department Store
04.1996 - 07.1999

Customer Services Rep.

Banco Popular
01.1992 - 02.1995

Diploma - College Preparatory

Maria Cadilla De Martinez

Diploma - College Preparatory

Philadelphia JobCorps
Ricardo Rios