Ricardo Rivas
Reading,PA
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Berks County Jail
01.2024 - 09.2024
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Independent Adjuster
State Farm
09.2023 - 03.2024
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
Warehouse Associate
Amazon
08.2021 - 09.2023
- At Amazon, I was taught to process customer returns
- Where I learned how to de-escalate unhappy customers while naming solutions to their problems
- Furthermore, I handled naming them the right product and making sure it reached their destination safely and efficiently
- Consistently lifted materials weighing as much as 60 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- My growth in the company allowed me the opportunity to train new hires in which I taught them how to correctly process customer returns.
Military - U.S Army Active duty
Military
06.2019 - 12.2019
- I joined the U.S military as i wanted to serve my country
- Teach myself what it means to have great discipline, accountability, and gave me a seance of duty of the means of taking care of someone other than myself
- During my time in base my position was Airborne infantry, With a ranking of Pvt2 my time was cut short due to medical reasoning
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-2019
Skills
- Inmate monitoring
- Surveillance
- Work crew management
- Perimeter control
- Facility Security
- Non-violent intervention
- Crisis Management
- Belongings inspection
- Crime Prevention
- Emergency Response
- Incident prevention
- Contraband Seizure
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Berks County Jail
01.2024 - 09.2024
Independent Adjuster
State Farm
09.2023 - 03.2024
Warehouse Associate
Amazon
08.2021 - 09.2023
Military - U.S Army Active duty
Military
06.2019 - 12.2019
High School Diploma -
Reading Senior High School
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