Ricardo Robinson
Miramar,USA
Summary
Results-driven IT Manager specializing in SAP B1 HANA administration and cybersecurity. Successfully directed digital transformation initiatives at Carlisa Enterprises, resulting in enhanced operational efficiency and robust data integrity. Proven ability to lead teams and solve complex problems while aligning IT strategies with organizational objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
IT Manager / SAP B1 HANA & Network Administrator
Carlisa Enterprises
01.2023 - Current
- Manage enterprise SAP B1 HANA platform, ensuring uptime, scalability, and data integrity.
- Administer user access controls, enforce cybersecurity protocols, and respond to audit requirements.
- Oversee LAN/WAN infrastructure, troubleshoot connectivity issues, and implement performance enhancements.
- Lead IT asset tracking, procurement, and lifecycle management for hardware and software resources.
Acting CIO/Business Analyst
Tourism Product Development Company Ltd.
08.2020 - 04.2023
- Led the MIS department and executed more than 20 digital transformation projects.
- Developed IT governance documentation, SOPs, and enterprise-wide information policies.
- Chaired technical evaluation committees and led procurement for major IT initiatives.
- Worked closely with executive leadership and vendors to align IT solutions with organizational goals.
Operations & IT Manager
Carreras Ltd. / Concepts & Services
04.2013 - 05.2020
- Supervised multi-location IT operations and managed a diverse tech support team.
- Deployed rugged field devices (Honeywell CNSO/CNS1) and implemented mobile workforce solutions.
- Delivered network and telephony support across six regional offices.
- Optimized asset tracking systems using Spiceworks for improved resource visibility.
Service Desk Analyst
Carreras Ltd. / Innovative Corporate Solutions
10.2008 - 01.2013
- Provided Tier 1 and Tier 2 technical support for 200+ users.
- Monitored system performance using Unicenter/Triole Console.
- Managed support for Lotus Notes, Outlook, Windows Server environments, and backup processes.
Computer Specialist
Electoral Office of Jamaica
10.2006 - 12.2007
- Supported the EVIBIS system, ensuring data reliability and network connectivity in parish offices.
- Conducted user training and first-line technical support for electoral staff.
Computer Technician
CompNetTech, Florida, USA
07.2004 - 09.2005
- Repaired PC hardware, managed small business databases, and helped onboard new technicians.
Computer Technician (Intern)
Cable and Wireless, Jamaica
08.1999 - 08.2002
- Assisted in Y2K system updates, installed network cabling, and conducted diagnostics.
Computer Operator
Financial & Economic Resources, Jamaica
08.1995 - 08.1996
- Designed and produced 'Investors Choice' magazine; handled basic system troubleshooting.
Education
Bachelor of Science - Computer And Information Sciences
Barry University
Miami, FL07-2005
Windows
Florida Career College
Florida01.2000
Excelsior Community College
Jamaica01.1995
Kingston Technical High School
Jamaica01.1992
Calabar High School
Jamaica01.1990
Skills
- Network administration and infrastructure management
- SAP B1 HANA administration
- Cybersecurity and access control
- IT project management
- Asset lifecycle management
- Vendor and stakeholder coordination
- Technical support and end-user training
- IT policy development and compliance
- Network infrastructure
- Digital transformation
- IT governance
- Team leadership
- Problem solving
- Business continuity planning
- Critical thinking
- Effective communication
- IT service delivery
- Disaster recovery
- IT risk management
- Technical writing
Certification
- A+ Certification
- CCNA Trained certificate
- Certificate in Microsoft Windows
- Certificate in Computer Assembly
- Certificate in Implementing & Supporting Windows
- B.Sc. in Computer Information Science
References
Available upon request.
Affiliations
- Soccer player for Barry university year 98.
- Cricket player.
- Sportsman of the year 1994 Excelsior community college.
Timeline
IT Manager / SAP B1 HANA & Network Administrator
Carlisa Enterprises
01.2023 - Current
Acting CIO/Business Analyst
Tourism Product Development Company Ltd.
08.2020 - 04.2023
Operations & IT Manager
Carreras Ltd. / Concepts & Services
04.2013 - 05.2020
Service Desk Analyst
Carreras Ltd. / Innovative Corporate Solutions
10.2008 - 01.2013
Computer Specialist
Electoral Office of Jamaica
10.2006 - 12.2007
Computer Technician
CompNetTech, Florida, USA
07.2004 - 09.2005
Computer Technician (Intern)
Cable and Wireless, Jamaica
08.1999 - 08.2002
Computer Operator
Financial & Economic Resources, Jamaica
08.1995 - 08.1996
Bachelor of Science - Computer And Information Sciences
Barry University
Windows
Florida Career College
Excelsior Community College
Kingston Technical High School
Calabar High School
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