Ricardo Rubio
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Account Manager
AW Collision
2023.02 - Current
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Account Fleet Coordinator
Enterprise Holdings Inc.
2022.06 - 2023.02
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Suggested actionable improvements to increase efficiency and reduce expenses.
International Account Supervisor
LSG Sky Chefs
2021.10 - 2022.05
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Understand individual clients' business strategies, product/services, and complex industry challenges.
- Work alongside international clients to ensure successful account startups.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
Area Manager
Go Rentals
2020.10 - 2021.08
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Manage overall business development, performance, and revenue.
- Build relationships and collaborate with private aviation departments to enhance service to guests.
- Implemented and enforced policies and procedures to maintain FBO locations to the highest standards.
- Controlled location operational expenses and maintained budgets through balance of profit and cost control.
Account Manager / Estimator
Roberts Collision & Repair
2015.03 - 2020.08
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Readied and presented cost reports to keep insurance, consumer, and business informed of job progress.
- Developed relationships with customers and provided individualized customer service to maintain longevity of partnerships
Education
High School Diploma -
Alisal High School
Salinas, CA05.2012
Skills
- Bilingual (Spanish)
- Revenue Generation
- Team Training
- Market Forecasting
- Account Development
- Data Analytics
- Business Development
- Schedule Management
- Client Relationship Management
- Expense Control
- New Account Creation
- Issue Resolution
Timeline
Account Manager
AW Collision
2023.02 - Current
Account Fleet Coordinator
Enterprise Holdings Inc.
2022.06 - 2023.02
International Account Supervisor
LSG Sky Chefs
2021.10 - 2022.05
Area Manager
Go Rentals
2020.10 - 2021.08
Account Manager / Estimator
Roberts Collision & Repair
2015.03 - 2020.08
High School Diploma -
Alisal High School
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