Ricardo Ruiz

Apopka,FL

Summary

Dynamic professional with extensive experience in remote work environments, showcasing exceptional time management and virtual collaboration skills. Proven abilities in upselling and boosting customer retention lead to enhanced satisfaction levels. Renowned for thriving under pressure while adapting to evolving challenges, fostering robust relationships with clients and team members. Dedicated to driving team success and achieving measurable results through effective problem-solving and a positive, organized approach.

Overview

years of professional experience

Certification

Work History

PRIVATE CAREGIVER-ADULT CARE

R & R Consulting

Apopka, FL

01.2022 - Current

Developed individualized care plans for each client based on their needs and preferences.
Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
Maintained records of client care services provided including changes in condition or treatment plan.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Transported patients to medical, dental, and personal care appointments.
Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
Engaged with patients and families to provide emotional support and daily living instruction.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Built strong and trusting rapport with clients and loved ones.
Recorded client status progress and challenges in logbooks and reports.

PCCD ANALYST

HOMEPOINT FINANCIAL

Maitland, FL

08.2015 - 11.2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enabled effective project execution by utilizing tools including Zoom, Microsoft Teams, and Slack for remote communication.
Delivered successful outcomes through virtual team leadership and effective cross-functional communication.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Identified needs of customers promptly and efficiently.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

TEAM LEAD/Assistant Manger

HINGE VINTAGE HARDWARE STORE

Orland, FL

07.2014 - 08.2015

Resolved escalated customer complaints or queries promptly and efficiently.
Trained new staff in relevant processes and procedures.
Supported the manager in developing plans for future projects, initiatives and objectives.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Ensured compliance with industry standards and regulations.
Maintained accurate records of employee attendance and task completion times.
Collaborated with other departments to develop effective solutions that meet customer needs.
Monitored team performance against targets, taking corrective action where necessary.
Collaborated with management team to implement new work procedures or policies.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Mariana County Schools

Marianna, FL

07-1997

Skills

Call Management
Negotiation Skills
Sales closing
Goal setting and forecasting
Self-motivation
CRM Systems
Microsoft Office
Emotional intelligence

Regulatory Compliance
Case management experience
Willingness to lead
Interpersonal communication
Closing
Client acquisition and retention
Self-motivation
Attention to detail