Ricardo Ruiz

Supervisor

Manville,NJ

Summary

Customer-focused IT Support professional with hands-on experience troubleshooting hardware, software, operating systems, and networking issues across Windows and macOS environments. Experienced providing remote support, documenting tickets, and communicating technical solutions to non-technical users. Backed by 10+ years of leadership and customer service experience in fast-paced environments.

Overview

years of professional experience

Work History

IT Support Specialist (Remote)

ARES Corporation

McLean, VA

05.2025 - 12.2025

Provided remote technical support by diagnosing and resolving hardware, software, and operating system issues.
Supported Windows and macOS systems including installations, updates, configurations, and troubleshooting.
Assisted users with password resets, account unlocks, and permissions management.
Documented incidents, troubleshooting steps, and resolutions in a ticketing system while meeting SLA requirements.
Delivered clear technical support via phone, email, and chat to non-technical users.

Supervisor

Walgreens

Bound Brook, NJ

01.2011 - Current

Supervise daily store operations and lead team members during assigned shifts
Train and mentor team members on customer service protocols and product knowledge.
Provide excellent customer service and resolve customer concerns efficiently.

Education

Associate of Science - Science and Mathematics, Major: Computer Science

Raritan Valley Community College

Branchburg Township, NJ

05-2024

Skills

Operating Systems: Windows, macOS,
Hardware: PC builds, component installation, BIOS configuration
Networking: TCP/IP, ping, tracert, ipconfig
Support Tools: Remote support, ticketing systems, troubleshooting

Software: Microsoft Office, Google Workspace
Databases: MySQL
Virtualization: Virtual Machines, dual-boot configuration

Languages

Spanish

Native or Bilingual

Timeline

IT Support Specialist (Remote)

ARES Corporation

05.2025 - 12.2025

Supervisor

Walgreens

01.2011 - Current

Associate of Science - Science and Mathematics, Major: Computer Science

Raritan Valley Community College