Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Sandoval

Miami

Summary

Dynamic NOC Engineer with a proven track record , excelling in network troubleshooting and remote support. Adept at resolving complex technical issues, I consistently exceeded SLA standards and improved service quality. Skilled in hardware and software installation, I leverage strong analytical abilities to enhance operational efficiency.

Overview

5
5
years of professional experience

Work History

Support Engineer

Equinox Illustrations
08.2024 - 05.2025
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Dressed and labeled cables for easy identification and traceability.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

NOC 1 Engineer

Hotwire Communications
12.2022 - 03.2024
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Exceeded SLA standards for response times and problem resolution.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed and monitored installed systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.

Tier 2 Technical Support Engineer

Hotwire Communications
08.2021 - 12.2022
  • Provision video, data, and VOIP services across various platforms
  • Work with cable modems, Alcatel, Motorola, Zte ONT’s
  • Work with Cisco routers and switches
  • Troubleshoot physical , data link, and network layer
  • Provide technical support to commercial clients
  • Able to Telnet into switches and CMTS for troubleshooting
  • Troubleshooting data/video/voice issues
  • Provide technical assistance to lower tiers and customer service
  • Troubleshoot and configure Alcatel switches and Optical Network Devices
  • Leveraged remote diagnostic tools to troubleshoot customer systems effectively without requiring onsite visits, saving time and resources.

Data Analyst Intern

Merit Assets
03.2020 - 02.2021


  • Data Entry and general office duties.
  • Support Owner and Manager with reports and statements
  • Maintained Office Schedules and Forex Trading Charts
  • Assisted with Basic office technology needs (WIFI, Peripherals, Program updates)

Education

High School

Coral Park
Miami, FL
05-2020

Skills

  • Remote support
  • Troubleshooting skills
  • Network troubleshooting
  • Hardware and software installation

Timeline

Support Engineer

Equinox Illustrations
08.2024 - 05.2025

NOC 1 Engineer

Hotwire Communications
12.2022 - 03.2024

Tier 2 Technical Support Engineer

Hotwire Communications
08.2021 - 12.2022

Data Analyst Intern

Merit Assets
03.2020 - 02.2021

High School

Coral Park

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