Ricardo Small
Abingdon,MD
Summary
Results-oriented and strategic Product Manager with over 8 years of experience in IT, leading cross-functional teams to deliver successful products. Demonstrated success in driving product development from ideation to release, with a focus on meeting customer needs. Skilled in defining product roadmaps, applying agile methodologies and collaborating with stakeholders to ensure alignment with company goals and objectives. Proficient in data analysis and trend assessment for well-informed decision-making. Strong communication and leadership abilities, dedicated to delivering high-quality products on time.
Overview
6
6
years of professional experience
Work History
Product Manager
Rocket Central
04.2020 - Current
- Established the vision and strategy for two products that manages HR data for over 20,000 employees across 15 companies
- Led the development of new data management systems that provides employee data to more than 100 different applications for operational and analytical purposes
- Collaborated with the Legal team to implement a process that allows over 1,000 California employees to submit requests under the California Consumer Privacy Act, reducing company risk of litigation
- Coordinated with senior leadership to streamline a business process, producing a cost-savings of over $12,000,000
Product Manager
Quicken Loans
12.2019 - 04.2020
- Defined a data product strategy that helped to reduce risk for the Legal and Compliance department, and enhanced employee data for the Human Resources department
- Managed cross-functional teams and stakeholder communications, and translated business and technical investment decisions into features
- Leveraged data as a product to help Data Analysts produce quarterly federal compliance reports, reducing the risk of over $1,000,000 in fines
- Worked with engineers to improve user experience and confirm features met user specifications
Product Owner
Quicken Loans
02.2018 - 11.2019
- Launched a new product that led to Mortgage Bankers increasing their call output to clients by 20%
- Facilitated daily stand-up meetings to review progress towards sprint goals
- Collaborated with Engineers and Data Analysts to create data visualizations using SQL, Tableau, and Power BI, empowering decisions made by senior leadership
- Owned a product that provided the Marketing and Servicing departments with insights into client data to increase client retention by 25%
- Coordinated release planning activities including feature sets, launch dates, and release communications
Education
Business Management
Virigina State University
Petersburg, VA05.2012
Skills
- Requirements Gathering
- Roadmap Development
- Product Lifecycle Management
- Negotiation
- Effective Communication
- Leadership
- Data Management Systems
- Project Management
- Product Vision and Strategy
- Database Management Systems
Timeline
Product Manager
Rocket Central
04.2020 - Current
Product Manager
Quicken Loans
12.2019 - 04.2020
Product Owner
Quicken Loans
02.2018 - 11.2019
Business Management
Virigina State University
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