Ricardo Smith
Charlotte,NC
Summary
FinOps analyst with over 4 years of experience in supply chain operations. Experienced in cost optimization and financial reporting. Process-driven individual who works equally effective independently or collaboratively.Proficient in Excel, SAP, and CRM systems (Salesforce, DTB).
Overview
6
6
years of professional experience
Work History
FinOps Analyst (Final Mile)
Maersk Inc
Charlotte, NC
02.2023 - Current
- Identify market patterns to implement efficient cash flow strategies, such as pay cycle optimization, and contract compliance.
- Prep and validate commercial invoices by utilizing Workday integration.
- Helped decrease CASS billing rejections by 15.52% since May 2024, through revenue tracking and financial reconciliation.
- Negotiate rates with contractors and area managers to provide the most cost-efficient business options. Servicing over 30 markets in the Midwest and Western regions of the U.S.
- Analyze data trends in effort to develop forecasts for future financial projections.
Communications Specialist
Whirlwind Creative
Harrisburg, NC
05.2019 - 06.2024
- Collaborated with internal and external colleagues to create content for events, such as press releases, infographics, and newsletters.
- Increased ticket sales by roughly 11.6% year-over-year for the Carolina Country Music Fest and Barefoot Country Music Fest. Servicing roughly 43,000 people in the recent year.
- Introduced company products, promotions, and services to clients to improve brand awareness.
- Analyzed performance metrics to revise brand strategies, in efforts to maximize company results.
- Managed social media platforms, providing timely responses to comments, messages, and reviews to enhance customer service.
Customer Experience Partner (Ocean)
Maersk Inc
Charlotte, NC
01.2022 - 01.2023
- Maintained import/export documentation such as bills of lading, clearance substantiation, and commercial invoices.
- Developed Salesforce dashboards to monitor KPI compliance and provide leadership with process improvement strategies.
- Integrated international tracking systems into daily processes to maintain visibility of global shipments (GCSS, RKEM, WCRS).
- Helped improve the CSAT score by 18.4% through the resolution of delivery delays.
- Provided internal team training on Ocean CX processes & best practice methodology.
Procurement Coordinator
Charlotte Mecklenburg School System
Charlotte, NC
02.2021 - 12.2021
- Created reports on trends to influence decisions regarding budget planning initiatives.
- Decreased supply expense by 9.2% through negotiations with vendors, securing the best prices for equipment and services (i.e., food, classroom materials, and electronics).
- Collaborated with cross-functional teams to ensure the timely delivery of products and services to each school.
- Resolved discrepancies between electronic records and physical inventory through investigation and reconciliation efforts.
Education
Bachelor of Arts - Public Relations
Eastern Kentucky University
Richmond, KY05-2020
Skills
- Customer relationship management
- Critical thinking
- Data analysis
- Lean tactics and implementation
- Microsoft Office
- Process enhancement
- Project management
- Pivot tables
- Risk mitigation
- Supply chain optimization
Timeline
FinOps Analyst (Final Mile)
Maersk Inc
02.2023 - Current
Customer Experience Partner (Ocean)
Maersk Inc
01.2022 - 01.2023
Procurement Coordinator
Charlotte Mecklenburg School System
02.2021 - 12.2021
Communications Specialist
Whirlwind Creative
05.2019 - 06.2024
Bachelor of Arts - Public Relations
Eastern Kentucky University