Ricardo Torres
Lynwood,WA
Overview
6
6
years of professional experience
Work History
INSTALLER & COUNTERTOP FABRICATION
FiveSTAR Granite
03.2023 - Current
- Installed Countertops in residential and commercial settings
- Measured and marked surfaces for accurate installations
- Cut and fitted materials to precise specifications
- Assembled and secured countertops & cabinets
- Troubleshot and resolved installation issues
- Collaborated with contractors and customers to ensure satisfaction
- Fabricated countertops from various materials (Granite, quartz, marble)
- Operated machinery for fabrication (Saws, routers, polishers, B.A.C.A)
- Ensured safety of himself and others in all activities.
DELIVERY DRIVER
Amazon
04.2021 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes
- On time and committed
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices
- Operated vehicle safely in highly congested areas with no traffic violations
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
CUSTOMER SERVICE AGENT
Nexxt Motel
12.2019 - 03.2021
- Resolved concerns with products or services to help with retention and drive sales
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Used internal software to process reservations, check-ins and check-outs
- Kept accounts in balance and ran daily reports to verify totals
- Collaborated with team members to handle guest requirements from check-in through check-out
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Server/buser
Mofongo Restaurant
12.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Colegio Isaac Newton
Cuiaba-MT, BrazilSome Engeneering college -
UNEMAT
Skills
- Customer Relations
- Documentation and reporting
- Conflict Resolution
- Outstanding communication skills
- Empathetic and genuine
- Training development aptitude
- Exemplary work ethic
- English, Portuguese And Spanish
- Problem-solving Customer assistance
- Guest inquiries
- Teambuilding
- CRM expirience
- Office Excell
- One Drive, One Note
Timeline
INSTALLER & COUNTERTOP FABRICATION
FiveSTAR Granite
03.2023 - Current
DELIVERY DRIVER
Amazon
04.2021 - 11.2022
CUSTOMER SERVICE AGENT
Nexxt Motel
12.2019 - 03.2021
Server/buser
Mofongo Restaurant
12.2018 - 05.2019
High School Diploma -
Colegio Isaac Newton
Some Engeneering college -
UNEMAT