Ricardo Torres
Cleveland
Summary
Experienced finance professional with 5+ years of experience with expertise in reconciling accounts, analyzing financial data, and resolving billing discrepancies. I utilize my excellent written and verbal communication skills, along with the ability to multitask, to deliver outstanding productivity. I am able to excel within a team setting, lead when necessary, or be self-sufficient to accomplish personal and professional goals.
Overview
7
7
years of professional experience
Work History
Logistics Planner
Airgas - Air Liquide
Independence, OH
01.2025 - Current
- Analyzed supply chain data to optimize logistics operations and enhance delivery efficiency.
- Coordinated transportation schedules, ensuring timely shipments and adherence to customer requirements.
- Developed process improvement strategies that streamlined logistics workflows and reduced operational costs.
- Forecasting, adjusting, planning, and scheduling deliveries of bulk cryogenic gases to ensure timely and efficient service.
- Ensuring uninterrupted supply of bulk gases to internal and external customers through frequent communication and schedule adjustments.
- Maintaining the validity of computer input data to accurately process customer information and exceed expectations.
- Extensively communicating and coordinating with various departments (production, distribution, sales, drivers, etc.) within Airgas to carry out daily functions.
- Supporting the Airgas Merchant Gases safety culture and assisting drivers in adhering to DOT rules and regulations while optimizing delivery efficiency.
Global Cash Application Supervisor
Airgas - Air Liquide
Independence, OH
01.2024 - 01.2025
- Supervise cash application teams related to the daily processing of cash receipts and postings to customer accounts, including payments made by credit card, lockbox, ACH/Wire and branch deposits as well as other adjustments to customer accounts cost effective, work in, research and resolution of unapplied cash, Investigate methods of improving the capabilities of the organization through changes in structure, technology or method. Design reporting tools to assist in analyzing and disseminating large amounts of data.
- Oversee Cash Application Specialists related to research requests received by collections teams in order to resolve customer account discrepancies related to questions, resolution and reconciliation of these cash application specialists and/or research.
- Held monthly meetings with my superiors going over associate performance and productivity.
- Provide input and feedback to associates weekly with my team to improve performance and productivity.
- Created a weekly spreadsheet that is in charge of transferring over disputes over to billing and collections.
- Analyzed reports and analyzed data to track cash application accuracy and efficiency.
- Analyzed and resolved payment discrepancies for various clients.
- Prepared monthly financial reports for management review.
- Experienced in reconciling cash transactions and identifying discrepancies.
Global Cash Application Senior Specialist
Airgas - Air Liquide
Independence, OH
01.2022 - 01.2023
- Skilled in analyzing and resolving issues related to cash applications.
- Processed daily invoices and monitored aging reports.
- Experienced in reconciling cash transactions and identifying discrepancies.
- Worked with programs like SAP(S4), HighRadius, and Sourcelink.
- Maintained compliance with company policies and procedures related to cash applications and payment processing.
- Enrolled in payment processes; to track cash application accuracy and efficiency.
- Enrolled in an Emerging Leaders Program with Airgas which helped me get promoted to supervisor.
- Performed daily cash reconciliations and identified variances to investigate and resolve discrepancies.
- Created a weekly spreadsheet that is in charge of transferring over disputes over to billing and collections.
Global Cash Application Specialist
Airgas - Air Liquide
04.2021 - 01.2022
- Investigate discrepancies for customer payments to accounts.
- Utilized programs and applications (cash application tool).
- Analyzed and resolved payment discrepancies for various clients.
- Experienced in reconciling cash transactions and identifying discrepancies.
- Maintained compliance with company policies and procedures in Oracle.
- Performed daily cash reconciliations and identified variances to investigate and resolve discrepancies.
Key Account Coordinator
Kaytator - VWR
09.2019 - 01.2021
- Worked well in a fast-paced and rapidly changing environment.
- Manage order entry databases and generate reports as per business needs.
- Communicate weekly with clients regarding product quality, shipments, arrivals, compliance, and product displays.
- Deliver a reliable product to clients, production team, and planning team to generate and organize and prioritize high volume of emails, phone calls to complete tasks in a timely and efficient manner.
- Coordinate and manage meetings between vendors and clients.
- Handle any escalated issues with customers and clients.
- Collaborated with cross-functional teams to successfully launch new products and services.
- Utilized CRM software to track sales metrics, customer interactions, and account history.
- Resolved customer issues and concerns in a timely and professional manner.
Education
Bachelor of Science - Sociology
University of Illinois At Chicago
Chicago, IL05-2017
Skills
- Efficient in Microsoft Office Products
- Google Sheets
- Outlook
- ALTO/BAM
- Data Entry
- SAP
- HighRadius
- Sourcelink
- Workday
Languages
English
Spanish
Timeline
Logistics Planner
Airgas - Air Liquide
01.2025 - Current
Global Cash Application Supervisor
Airgas - Air Liquide
01.2024 - 01.2025
Global Cash Application Senior Specialist
Airgas - Air Liquide
01.2022 - 01.2023
Global Cash Application Specialist
Airgas - Air Liquide
04.2021 - 01.2022
Key Account Coordinator
Kaytator - VWR
09.2019 - 01.2021
Bachelor of Science - Sociology
University of Illinois At Chicago
Achievements
- Airgas - Global Cash Application Employee Of The Month 06/2023
- Airgas - Emerging Leaders Program
- Airgas - Was selected and given the responsibility to be apart of a team to travel to Buenos Aires, Argentina. I helped the company train and transition the roles and responsibilities over to their new offices and leadership.