Ricardo Velasquez
Compton,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Hardworking employee enthusiastic about learning more in the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Drive Manager
Downey Hyundai
08.2021 - 03.2024
- Utilized data analysis tools alongside management software systems aiding the betterment of strategic planning within the department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured high-quality customer service by maintaining a clean, organized, and inviting service drive environment.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Maintaining a high level of CSI.
Service Advisor
Hardin/Russell Westbrook Hyundai
01.2007 - 07.2021
- Educated customers regarding services needed to help keep their vehicles maintained and safe.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Briefed and educated customers on warranty policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Service Advisor
Anaheim Mazda Hyundai
02.2003 - 11.2006
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Education
No Degree - Electrical Engineering
Cerritos College
Norwalk, CAHigh School Diploma -
Paramount High School
Paramount, CA06.2000
Skills
- Needs Assessment
- Problem Resolution
- Customer Retention Strategies
- Decision-Making
- Great team leader
- A people person
Certification
Master service manager (certified) with Hyundai Motor America.
Master service Advisor (certified) with Hyundai Motor America.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Drive Manager
Downey Hyundai
08.2021 - 03.2024
Service Advisor
Hardin/Russell Westbrook Hyundai
01.2007 - 07.2021
Service Advisor
Anaheim Mazda Hyundai
02.2003 - 11.2006
No Degree - Electrical Engineering
Cerritos College
High School Diploma -
Paramount High School
Master service manager (certified) with Hyundai Motor America.
Master service Advisor (certified) with Hyundai Motor America.
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