Ricardo Zamora
Amarillo,TX
Summary
Dynamic team member with proven customer service and leadership skills, honed at Chick-fil-A. Excelled in resolving customer complaints, enhancing team efficiency, and fostering a positive work environment. Demonstrated expertise in cash handling and process improvement, significantly contributing to increased customer satisfaction and team performance.
Overview
2
2
years of professional experience
Work History
Team Member
Toot N Totum
Amarillo, TX
06.2024 - 09.2024
Team Member
Chick Fill A
Amarillo, TX
08.2022 - 06.2024
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Education
Caprock High School
Amarillo, TXSkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Following Instructions
- Cash Handling
- Collaboration and Teamwork
- Cleaning
- Leadership Qualities
- Decision-making capabilities
- Safety understanding
- Heavy Lifting
- Organizing Work Stations
- Goal Setting and Achievement
- Multitasking
- Active Listening
- Time Management
- Multitasking Abilities
- Excellent Communication
- Relationship Building
- Team building
- Organizational Skills
- Process Improvement
Accomplishments
- Amtech-2021- Current
- Varsity Football Player-Middle Line Backer/ Running Back
- Youth Group- 2021-Current
Timeline
Team Member
Toot N Totum
06.2024 - 09.2024
Team Member
Chick Fill A
08.2022 - 06.2024
Caprock High School