Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Timeline
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Ricardo Zavala

909 West Grove Parkway #1019 Tempe,AZ

Summary

Seasoned Late Stage Collections/Customer Service Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver, bilingual Spanish/English, first-rate skills in building relationships and resolving problems. Offering 10+ years of success in Collections/Customer Service positions.

Overview

11
11
years of professional experience

Work History

Spanish Customer Care/Late Stage Collections

San Tander
Mesa, AZ
01.2017 - 12.2023
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing via phone
  • Answered Spanish speaking customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Built sustainable relationships of trust through direct communication with customers via phone.
  • Assisted Spanish speaking customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Late Stage Collections Agent

Iqor
Tempe, AZ
04.2016 - 09.2016
  • Collections call center position for conns furniture, Take phone payments, set up post dated payments
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Refinance contracts in late stage collections
  • Update contracts and keep all customer info to date
  • Processed payments through various methods such as credit cards, online banking and cash transactions.

Customer Service /Early Stage Collections Agent

Stream Global Services/Convergys
Phoenix
04.2013 - 08.2015
  • Worked with sprint in many different programs in a call center position, Help adjust plans, take payments, set up in store appointments,
  • Check coverage in customers’ areas, Help customers qualify for airave devices and send out devices
  • Answered customer inquiries regarding past due accounts and payment arrangements.
  • Provided professional customer service while interacting with customers over the phone or through email correspondence.

Education

High School Diploma -

Cesar Chavez High School
05.2010

Skills

  • Bilingual Spanish and English
  • Great people skills
  • Fast learner
  • Motivated
  • Easy to work with
  • Customer Relationship Management
  • Payment Processing
  • Responsible
  • Adaptability
  • Problem solving
  • Hard working
  • Analytical abilities
  • Data Entry
  • Quality Assurance

References

  • Diego Suarez, Santander Mesa (602)618-3716
  • Giovanni Borjas , Santander Mesa (480) 709-9098
  • Nestor Munoz, Maryvale Family Health Center, (480) 295-2364

Hobbies and Interests

  • Sports
  • Music
  • Art
  • Disc jockey

Languages

Spanish
Native/ Bilingual

Timeline

Spanish Customer Care/Late Stage Collections

San Tander
01.2017 - 12.2023

Late Stage Collections Agent

Iqor
04.2016 - 09.2016

Customer Service /Early Stage Collections Agent

Stream Global Services/Convergys
04.2013 - 08.2015

High School Diploma -

Cesar Chavez High School

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Ricardo Zavala