Ricardo Ernesto Arana
Ono Hawaiian BBQ
San Bernardino,CA
2
Languages
5
years of professional experience
Dedicated leader focuses on delivering exceptional customer service, with a track record of mentoring staff and maintaining cleanliness and safety standards, experienced in implementing operational improvements and managing food costs monthly target.
Work History
Shift Manager
3 Years 7 Months- Supervised daily operations.
- Maintain cleanliness and safety standard.
- Food cost and inventory calculation.
- Trained and mentored new staff on service protocols and kitchen procedures.
- Managed inventory levels, coordinating orders to maintain stock availability.
- weekly and monthly deep cleaning on the store
- Implemented process improvements to enhance efficiency in food preparation and service delivery.
- oversight both kitchen and front crew, ensure everyone keep on track of their duties in order to deliver smooth and exceptional service.
Front of House Shift Leader
9 Months- Oversaw front of house operations, ensuring exceptional customer service and cleanliness standards.
- Facilitated training and mentorship for new staff on operational procedures and customer engagement techniques.
- Deliver exceptional customer service, ensure food quality before packing orders.
- Handling a solve customer complaints.
- Store paperwork, scan vendors invoices, help to input data in food cost forms, check food cost target.
- Service and maintenance request to corporate office.
Kitchen Crew Member
6 Months- Learn and follow company policies and health department codes.
- Keep kitchen and preparation area clean.
- Opening procedures; ensure no odor gas exists in premises, turn on appliances, and start cooking sauces for day usage.
- Cutting, washing and shredding vegetables, such carrots, cabbage, cutting broccoli, julienne red onions, lettuce.
- beef, beef short ribs and chicken marination on company recipe BBQ sauce.
- Chicken Katsu marination, breaded following company recipes.
- usage of griddle, flyers, stove, oven, rice cookers.
Education
Bachelor of Science - Cumputer Science
Skills
Restaurant operation management
Health department inspection handling
Strong leadership
Team and time management
Food preparation
based on recipes
quality and portions
Computer and internet intermediate troubleshooting
Employee interviewing
hiring
training and discipline
Decision-making
Cash handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Manager
Ono Hawaiian BBQ
01.2023 - CurrentRead More
Front of House Shift Leader
Ono Hawaiian BBQ
04.2022 - 01.2023Read More
Kitchen Crew Member
Ono Hawaiian BBQ
10.2021 - 04.2022Read More
Instituto Tecnologico De Ocotlan
Bachelor of Science from Cumputer Science
Read More