Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RICARDO MARTINEZ GRAY

RICARDO MARTINEZ GRAY

MARGATE,United States

Summary

Experience Senior Sale & Supply Chain Manager

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

22
22
years of professional experience

Work History

Global Sale Manager - ALL LATAM

Animal Supply Co.
09.2023 - 02.2025
  • Company Overview: Animal Supply Com
  • - Is the nation's leading distributor of wholesale pet products
  • Keep track of the Sanitary Registration and regulatory procedures of each trademark, to supervise the creation of the dossier to be submitted
  • Implemented policies and procedures to promote operational excellence
  • Implementation of Ecommerce for top brands in Mercado Libre and other Marketplace platforms
  • Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion
  • Assisted with associate orientation, training and competency evaluation
  • Coached and mentored employees through technical challenges
  • Resolved escalated issues, ( risk ) and identified solutions to avoid repeat problems
  • Enforced adherence to operational guidelines, brand standards, and service expectations
  • Shared knowledge and offered guidance to employees and customers
  • Developed and implemented strategic plans to enhance operational performance
  • Monitored industry trends to keep operations competitive and innovative
  • Liaised between different departments to ensure cohesive business operations
  • Analyzed data to identify opportunities for process improvement and cost reduction
  • Coordinated projects from conception to completion, ensuring timely delivery
  • Established and maintained relationships with key stakeholders and clients
  • Drafted reports to inform senior decision-makers and guide operational strategy
  • Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
  • Contributed to marketing campaigns and promotional updates on social media platforms
  • Forecasted expected demands and created plans to accomplish objectives within set budgets
  • Maintained data accuracy and accessibility with strong document control and file naming practices
  • Experience - Contribute to the growth of recognized brands abroad through sales, Know how to identify opportunities in-demand brands, more options, and products you can't find anywhere else
  • Goals Achieved - Build the commercial pillars for top brands
  • In the Ecommerce space to help them expand their brands in Latin America Brands like, Stella & Chewys, Primal, Sodapup, Plato pet, Home Range, Himalayan treats, Boss Dog, Pet Releaf
  • Etc..

Fulfillment Account Manager Sales & Military

United Natural Foods, Inc. (Ex- AG Of Florida )
07.2019 - 08.2023
  • Company Overview: UNFI - is the largest publicly traded wholesale distributor delivering healthier food options to people throughout the United States and Canada
  • Identified client needs and strategic direction and provided roadmaps for growth
  • Organized information by maintaining databases, calendars and filing systems
  • Engaged clients with positive, enthusiastic, and professional approach
  • Utilized advanced knowledge of product and service lines to recommend products and troubleshoot service issues
  • Trained junior staff members in proven sales strategies and techniques
  • Liaised with customers in person, online and by phone
  • Kept up-to-date on current and upcoming product and service offerings
  • Maintained robust inventory of available products for customer selection and purchase
  • Kept detailed records of sales or other business transaction records, inputting data into company system
  • Coordinated logistics management functions for supplies, equipment and company assets
  • Executed cross-docking strategy to reduce warehousing and storage costs while improving supply chain efficiency and order fulfillment speed
  • Utilized advanced analytics and demand forecasting models to optimize inventory levels, reducing stock-outs and improving inventory turnover
  • Developed relationships with transportation vendors to reduce cost and reaction time and improve transport times
  • Established assignments, priorities and maintenance protocols for vehicle operations
  • Led multi-functional team to improve compliance, drive cost control and maintain on-time service delivery
  • Negotiated favorable shipping rates and service agreements to reduce freight costs and improve on-time delivery performance
  • Established supply chain-focused performance measurement systems to continuously evaluate operations and identify opportunities for improvement
  • Experience - Four years of excellent work
  • In the Caribbean and Central America
  • Mastering the process of healthy food distribution under strict guidelines with what is required by FDA
  • Goals Achieved - Strengthening customer confidence and loyalty, managing with efficiency and excellence one of the largest accounts in the southern region with an annual sales value of 39 million dollars

Global Senior Sales & Operation Manager -SAPOLIO

Intradevco Industrial S.A.
01.2011 - 06.2019
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
  • Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
  • Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
  • Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
  • Investigated competitive landscape to anticipate negative business impacts.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to expand sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Export Sales & Supply Chain Manager LATAM

Intradevco Industrial S.A.
11.2006 - 12.2010
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Oversaw demand planning, purchasing, and logistics.
  • Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
  • Enhanced inventory accuracy with the implementation of a robust cycle counting program.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
  • Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
  • Formulated demand planning and generated supply chain management metrics.
  • Negotiated with suppliers to secure cost-effective contracts, achieving substantial annual savings in procurement expenses.
  • Optimized transportation routes and schedules, cutting down on delivery times and fuel expenses.

Export Management Assistant

Intradevco Industrial S.A.
02.2004 - 10.2006
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Streamlined office operations by implementing efficient systems for file management and document organization.
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Conducted market research to identify growth opportunities, informing strategic decision-making processes.
  • Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
  • Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
  • Supported project management tasks, leading to timely completion of projects by assisting with schedule management and resource allocation.
  • Assisted in preparation of presentations and reports for stakeholders, enabling informed decision-making with well-organized data.
  • Improved compliance with international trade regulations by staying up-to-date on changes and implementing necessary adjustments.
  • Boosted customer retention rates by providing exceptional service and support, resolving issues quickly and maintaining open lines of communication.

Education

Bachelor's Degree - Supply Chain Transportation & Logistics Management

Bellevue University
Bellevue, NE
08.2027

Bachelor's Degree - Business Administration And International Business

Nobert Wiener University
Lima, Lima
11.2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Sales techniques

Languages

Spanish, Native
English, Bilingual
Portuguese, Intermediate

Timeline

Global Sale Manager - ALL LATAM

Animal Supply Co.
09.2023 - 02.2025

Fulfillment Account Manager Sales & Military

United Natural Foods, Inc. (Ex- AG Of Florida )
07.2019 - 08.2023

Global Senior Sales & Operation Manager -SAPOLIO

Intradevco Industrial S.A.
01.2011 - 06.2019

Export Sales & Supply Chain Manager LATAM

Intradevco Industrial S.A.
11.2006 - 12.2010

Export Management Assistant

Intradevco Industrial S.A.
02.2004 - 10.2006

Bachelor's Degree - Business Administration And International Business

Nobert Wiener University

Bachelor's Degree - Supply Chain Transportation & Logistics Management

Bellevue University

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RICARDO MARTINEZ GRAY