RICARDO O GALVAN
National City,Ca
Summary
Experienced auto claims adjuster. Focused on customer service, detail oriented
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
Wawanesa General Insurance
San Diego, CA
01.2024 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Claims Service Ambassador
Wawanesa General Insurance
San Diego, CA
01.2023 - 01.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Ambassador
Wawanesa General Insurance
San Diego, CA
07.2021 - 01.2023
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Resolved issues promptly, demonstrating strong problem-solving skills and attention to detail.
- Managed multiple communication channels, including phone and email, ensuring timely responses.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Developed knowledge of insurance products, facilitating informed discussions with clients regarding coverage options.
- Maintained detailed records of customer interactions, supporting data integrity and reporting requirements.
General Store Manager
Fairn & Swanson Inc., DBA. Baja Duty Free
San Ysidro, CA
11.2014 - 05.2020
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances
- Supervised and effectively trained 17 employees to decrease process lags and boost productivity
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Customer Service, Sales and Product Knowledge
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
Education
Bachelor of Science - Business Administration/Management
San Diego State University
San Diego, C A1997
Skills
- Analytical Skills
- Problem Resolution
- Building Effective Relationships
- Auto claims management
- Bilingual (Spanish)
- Excellent and Timely Follow-Through
Timeline
Claims Adjuster
Wawanesa General Insurance
01.2024 - 02.2026
Claims Service Ambassador
Wawanesa General Insurance
01.2023 - 01.2024
Customer Service Ambassador
Wawanesa General Insurance
07.2021 - 01.2023
General Store Manager
Fairn & Swanson Inc., DBA. Baja Duty Free
11.2014 - 05.2020
Bachelor of Science - Business Administration/Management
San Diego State University