TAKASHLI OTEY
Murfreesboro,TN
Summary
Accomplished, dedicated, detail-oriented professional with extensive customer service experience. Demonstrated expertise in validating and settling claims, effectively handling potential case problems. Committed to building the company's excellent reputation through exceptional service delivery.
Overview
22
22
years of professional experience
Work History
Claims Adjuster
Trexis Insurance
Franklin, TN
09.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Insurance Sales Agent
Globe Life
Brentwood, TN
12.2022 - 08.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
Claims Representative
Farm Bureau of Tennessee
Lebanon
01.2003 - 04.2022
- Successfully examined reports, accounts, and evidence to determine the integrity and accuracy of information
- Interviewed policyholders to verify the information and obtain additional details to ensure seamless operation
- Worked productively in a fast-moving work environment to process large volumes of claims to ensure business continuity
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
- Sought new clients and maintained relationships through networking, direct referrals, lead databases, and cold calling
- Determined appropriateness of payers to protect an organization and minimize risk and profit loss for the company
- Reviewed, analyzed, and evaluated the accuracy and quality of data entered into the agency management system.
Education
Earned Some College Credits in Business -
University of Phoenix
Nashville, TNHigh School Diploma - Marketing and Business
Columbia Central High
Columbia, TNSkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Claims Processing
- Claims Handling
- Analysis Report
- Investigation
- Data Management
- Revenue Growth
- Compliance Policy
- Relationship Management
- Risk Mitigation
- Leadership & Supervision
- Teamwork & Collaboration
- Complex Problem Solving
- Analytical Skills
- Work Ethics
- Customer Service
Websites
Highlights - Customerservice
- Ensure that customers get the service they deserve and build a trusting relationship with them.
- Skilled at going above and beyond goals to add value to the company and ensure it stays in business.
- Good at managing the fulfillment process to ensure receiving and tracking operations efficiency.
- Excellent at collecting and analyzing information to avoid problems that could hurt success. Kept up with changes in technology and the business world.
Targetjob
CLAIMS ADJUSTER - CUSTOMER SERVICE PROFESSIONAL
Professional Highlights
Reviewed policyholder bids and gathering and determined claim settlement information., Escalated issues and situations while identifying fundamental reasons and giving a targeted customer satisfaction-enhancing solution., Conducted investigations into fraud cases that posed a danger to the organization and handled complicated issues using specialist expertise., Fostered synergistic relationships with customers by addressing concerns effectively and sharing an invaluable insight to ensure customer satisfaction., Provisioned well-grounded assistance among clients and colleagues while exercising high-quality efficiency standards., Showed empathy while listening to concerns to influence their decision-making, achieving common goals.
Timeline
Claims Adjuster
Trexis Insurance
09.2023 - Current
Insurance Sales Agent
Globe Life
12.2022 - 08.2023
Claims Representative
Farm Bureau of Tennessee
01.2003 - 04.2022
Earned Some College Credits in Business -
University of Phoenix
High School Diploma - Marketing and Business
Columbia Central High