Khia Edwards
Herriman,Utah
Summary
Strategic and detail-oriented communications professional with years of experience translating complex information into engaging, accessible messaging. Skilled in customer relations, with a strong foundation in organizational psychology and human services. Proven ability to manage projects, align messaging with business goals, and collaborate effectively across diverse teams. Committed to building clear, cohesive communication strategies that strengthen organizational culture and impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
Sandy, UT
03.2025 - Current
- Investigate, evaluate, and resolve complex claims through clear written and verbal communications.
- Prepare professional correspondence and documentation for leadership, legal, and audit teams.
- Simplify policy and procedural information for broad audiences.
Educator (Teacher)
Sunlake High School
Land O' Lakes, FL
09.2024 - 03.2025
- Designed and delivered engaging presentations, adapting content to diverse learning needs.
- Collaborated with administrators to align curriculum and communications with district standards.
- Created written materials, newsletters, and content that improved student engagement.
Medicare Part B Representative
CVS
Remote (Temp)
09.2023 - 09.2024
- Managed high-volume correspondence between providers and internal teams.
- Translated complex regulatory information into readable summaries and standardized templates.
- Supported projects improving consistency of communication materials.
Data Entry / Authorization Specialist
Community Health Systems
Remote
02.2023 - 09.2024
- Coordinated communication between facilities, payors, and patients to ensure accurate case handling.
- Produced reports and summaries to improve clarity across departments.
- Analyzed authorization data and presented results through concise documentation.
Prior Authorization Specialist
Vitacare Prescription Services
Remote
11.2020 - 07.2022
- Counseled patients on documentation, medication, and coverage options with clarity and tact.
- Streamlined communication between pharmacy and patient services teams.
- Created concise records improving service quality and efficiency.
Dialysis Patient Care Technician
DaVita
Tallahassee, FL
07.2019 - 11.2020
- Explained treatment procedures and results to patients using clear, empathetic communication.
- Contributed to written reports summarizing care progress and safety reviews.
- Supported cross-team collaboration to ensure consistent information flow.
Education
Master of Science - Industrial/Organizational Psychology
Saint Leo University
Saint Leo, FL12-2024
Bachelor of Arts - Clinical/Counseling Psychology
Saint Leo University
Saint Leo, FL07-2022
High School Diploma - undefined
Kenwood High School
Clarksville, TNSkills
- Customer Relations
- Internal/External Stakeholder Engagement
- Project & Program Management
- Cross-Functional Collaboration
- Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Analytical & Problem-Solving Skills
- Research/Investigation
Certification
- Collaborative Institutional Training Initiative for Research (CITI)
- Microsoft Office Specialist (In Progress)
Timeline
Claims Adjuster
Progressive
03.2025 - Current
Educator (Teacher)
Sunlake High School
09.2024 - 03.2025
Medicare Part B Representative
CVS
09.2023 - 09.2024
Data Entry / Authorization Specialist
Community Health Systems
02.2023 - 09.2024
Prior Authorization Specialist
Vitacare Prescription Services
11.2020 - 07.2022
Dialysis Patient Care Technician
DaVita
07.2019 - 11.2020
High School Diploma - undefined
Kenwood High School
Master of Science - Industrial/Organizational Psychology
Saint Leo University
Bachelor of Arts - Clinical/Counseling Psychology
Saint Leo University