Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Work Preference
Quote
Timeline
OfficeManager
Ricardo V Chappell

Ricardo V Chappell

Laborer
Lanham,MD

Summary

Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.

Overview

3
3
years of professional experience

Work History

Landscaper

Supreme Landscaping
Upper Marlboro, MD
01.2024 - Current
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Applied fertilizers and pesticides according to safety regulations.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Transported plants, turf and other materials to designated areas for installation.
  • Cut grass in even lengths with power mowers or hand shears.
  • Inspected property for signs of damage or infestation from pests or weeds.
  • Participated in snow removal services during winter months.
  • Provided proper upkeep of planters, paved areas or other grounds features.
  • Shoveled snow and spread salt on walkways and parking lots.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Trimmed flowers and cleaned flower beds.
  • Trimmed or edged around flower beds, walks, or walls.
  • Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
  • Maintained cleanliness and organization of work areas, tools, and equipment.
  • Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.

Fundraiser

Dialogue Direct Fundraising
Washington, DC
01.2024 - 04.2024
  • Developed and implemented fundraising strategies to meet organizational goals.
  • Cultivated relationships with new prospects through networking events, cold-calling, and emails.
  • Processed donor contributions including tracking funds received and issuing receipts or thank you notes.
  • Prepared detailed reports outlining the success of fundraising initiatives.
  • Analyzed data related to past fundraising activities in order to improve future efforts.
  • Ensured compliance with all relevant laws and regulations pertaining to charitable giving.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.

Lead Key Holder

Dollar General Store
Glen Burnie, MD
10.2021 - 09.2023
  • Assisted in the training of new key holders and staff members on company policies and procedures.
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Conducted daily store walks to inspect store operations and customer service levels.
  • Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
  • Maintained store security by monitoring alarms, locks, cameras, and access control systems.
  • Ensured accuracy of register transactions by reconciling tills at the end of each shift.
  • Supervised team members in opening, closing procedures including bank deposits, safe counts.
  • Managed inventory levels through cycle counts and physical inventories as needed.
  • Assisted customers with product selection information and resolving complaints in a timely manner.
  • Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
  • Implemented loss prevention measures such as bag checks or restricted access areas as needed.
  • Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
  • Provided guidance on proper use of POS system including cashier training programs.
  • Utilized coaching skills to motivate staff members towards reaching individual goals.
  • Initiated corrective actions when needed based on performance reviews or customer complaints.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Education

Associate of Science - Cyber Operations And Warfare

Full Sail University
Winter Park, FL
08-2026

High School Diploma -

Suitland High School
District Heights, MD
06-2004

Skills

  • Residential Landscaping
  • Grounds Maintenance
  • Jobsite Safety
  • Warehouse Organization
  • Order Fulfillment
  • Warehouse Operations
  • Loading and unloading
  • Customer Service
  • Commercial Landscaping
  • Staff Management
  • Lawn Care
  • Physically Fit
  • Strong Work Ethic
  • Pesticide applications
  • Lawn and Grounds Maintenance
  • Landscape equipment knowledge
  • Flexible and Adaptable
  • Weather Tolerance
  • Heavy Lifting
  • Gardening knowledge
  • Shipping and receiving
  • Material Handling
  • Assembly and production
  • Heavy Equipment Operation
  • Packaging and Labeling
  • Quality Control
  • Order Picking
  • Purchase Order Review
  • Safety Protocols
  • Picking and Packing
  • Microsoft Outlook
  • Cleaning and Organizing
  • Attention to Detail
  • Material Loading and Unloading
  • Safety Training
  • Basic Mathematics
  • Deadline Adherence
  • Receiving and Processing Shipments
  • Clear Communication
  • Health and Safety Regulations
  • Problem-Solving
  • Able to lift and carry 50 lbs
  • Sorting and Labeling
  • Punctual and Dependable
  • Product display
  • Payment Processing
  • POS System Operation
  • Organization
  • POS Systems
  • Inventory Control
  • Team Leadership
  • Team Collaboration
  • Customer Assistance
  • Effective communication abilities
  • Product support
  • Cash Handling Accuracy
  • Loss Prevention
  • Inventory Management
  • Cash Handling
  • Professionalism
  • Exceeding Customer Expectations
  • Product Knowledge
  • Store Organization

Affiliations

I enjoy playing basketball, Reading, and learning new abilities. I also love being a servant my community (people in general) I love to volunteer at local shelters providing any service in need.

Languages

Spanish
Limited

Accomplishments

My previous jobs promoted from entry-level position to management within 3 months

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Quote

" life is ten percent of what happens to you and ninety percent of how respond to it"
Lou Holtz

Timeline

Landscaper

Supreme Landscaping
01.2024 - Current

Fundraiser

Dialogue Direct Fundraising
01.2024 - 04.2024

Lead Key Holder

Dollar General Store
10.2021 - 09.2023

Associate of Science - Cyber Operations And Warfare

Full Sail University

High School Diploma -

Suitland High School

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Ricardo V ChappellLaborer